Cristian Di Sanzo from Markham

Hi everybody, I am in same page as the rest. Got my contract signed on May 16, had the foundation done around July (yes July!!) and I am still waiting for the work to be done (my house look like a construction site for the last 3 1/2 months). Even the contract says that the job will be done no later than August 9th. I finally got the interlocking delivered 2 weeks ago, but no news from Jesse, Gregg or anybody else on when the job is going to be done. I feel frustrated and I don’t know what to do. Every time I call their office, I get a lady saying that she doesn’t know when the job is going to be done and she can’t pass me to anybody else (this is when I am lucky and they answer the phone). I have already paid half of the work so I don’t think I have any option other than wait but I can’t believe how this company doesn’t care about their customers. I hope somebody from Loc Tite reads this site and do something about this because this is not the way they should run their business. Anybody checked for legal options or talk to consumer alerts?

One of our biggest problems with our basement renovation project was the fact that we didn't know any contractor from a past experience. We talked to some “contractors” recommended by neighbours but we didn't feel right about them (they were like too informal for us). One day a co-worker mentioned to me about Homestars.com. I did a search and selected four of the contractors with good reviews. The first one on the list was “Basement Experts”. So, one night Stan came and he spent like 2 hours with us talking about the project and which options were available. Honestly it felt right to do the job with them. We saw the rest of the contractors I found on the Homestars.com site but we knew “Basement Experts” was the one. The quote was not the most expensive, neither the cheapest but it wasn't about the money. Stan transmitted a sense of Peace of Mind which we were looking for in a project like the basement renovation. He delivered what we agreed and they whole team went the extra mile with us. Stan, Edward, and the whole team were just great. It was exactly what I was looking for; I didn't need to be worry about who was coming to do what. Stan and Edward were in control on the execution of the project. We were watching different crew of people going back and forth according to the work required. Everything happened according to the plan and the same way Stan mentioned. No surprises, no extra cost. I'm so happy because finally we found a group of professionals that I can count-on for this type or work. Even more than that, Stan provided some contacts for other professionals I need for other work. I will recommend this company over and over. They are the right option if you want to have peace-of-mind on your renovations.