This happened over 2 years ago but every time I see a commercial for Alexanian I regret not taking the time to write a review. So here it is, finally! Strike 1: when the woman from Alexanian came to measure & do the estimate, she brought her husband who was not an Alexanian employee. He needed to use our bathroom & then wanted to look around at our renovations. It was uncomfortable & inappropriate. Strike 2: the installers showed up at a completely different time than what had been arranged. Fortunately I was home & able to accommodate them. Strike 3: They barely had enough carpet to do the job because it had not been measured properly. The installers said it wasn't measured for "winding" staircase. (I would love to know if this job was done right because I saw them using glue!) Strike 4: Absolutely zero cleanup was done. My large centre hall was covered in carpet lint & cuttings. They left a large mess for me to clean after they finished the job. Never again Alexanian!