Reviews

10/10

This was our second time hiring Straight Up and it won't be our last. Tony, Crystal, and their guys are all excellent. We're very happy with the high quality of work, fair price, and level of service!

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Company Response

Thank you, Jordan.
We appreciate you trusting your home to us.
Can't wait to see phase 2 of this project completed :)

All the best,
Crystal, Tony and the Straight Up Masonry Team

10/10

I had high expectations when I called Dmitry based on his strong HomeStars reviews, all of which he greatly surpassed! I'm very happy I called AtoZ and you will be too. Dmitiry and his crew excavated and repalced the old cast iron stack that was buried deep in a tight corner of the crawl space. They replaced the clay drain pipes and roughed in a basement bathroom, kitchen, laundry tub, and 2 floor drains. Installing a backwater valve inside would have interfered with a planned bathtub, so they installed it outside with access ports. He also replaced our half of the lead water service pipes and moved my water meter to a more convenient location. The experience was great from the first phone call. Dmitry sets up a time to come survey the situation. He arrives exactly when he says he will, if not a bit earlier, and quickly understands what has to be done. That's followed by a very detailed, itemized written quote soon after with a very fair price that didn't change after the work was done - zero surprises. Dmitry and team handled all the paper work for city subsidies, permits, and inspections, and was always very patient explaining the work they were doing and answering any questions. The whole team is always on time or early, lays down mats and tarps to protect your floors and walkways, boards to protect your plants and bushes, and cleans up thoroughly. Except for the new drains and access ports sticking out of the ground, you wouldn't even know they were here when the job was complete. Dmitry will be they only plumber I call going foward.

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Company Response

Dear Jor,
Thank you for the writing and the delivery of such a great review.
My team and I very appreciate the Homestar review and enjoy reading the customers thoughts on the end product, to say the least, we were very happy with yours!
Our goal as a company is to ensure that the job is finished in the most efficient and tidiest way, striving to leave the home mess free.
We were happy to take care of the paperwork for you, as it would take us less time and effort than it would be to an inexperienced homeowner.
Thank you for choosing our company for your plumbing needs, and for writing the review!
We look forward hear from you again to fulfilling any of your new plumbing needs if any arise! Best Regards,
Master Plumber
Dmitry

10/10

I waited a few months to write my review because I wanted to see how the roof fared through the winter. No issues with rain or snow. Just make sure you get enough snow guards. It's a good product which sells itself so the sales pitch is no-pressure and informative. If you're worried about noise from rain, don't be. We noticed no difference from asphalt. The staff were all exceptional: very professional, responsive to inquiries (even replying to emails after hours), and very quick to resolve issues (of which there was only a minor one that they corrected immediately). Great company with folks that work in good faith to sell, install, and service a solid product that they believe in. It was only a little bit more expensive than asphalt. All my neighbour's are on their second and third roofs now; while previous owners replaced my roof at least twice in 15 years, this one is my first and last. Highly recommended!

2 of 2 people found this review helpful.
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Company Response

Thank you for taking the time to write this review. We really appreciate your feedback!

10/10

Excellent experience all around! Extremely satisfied. Very deserving of all the 10/10 reviews they've received. Would repeat everything that's already been said: great communication, punctual, everyone was very courteous and professoinal, trustworthy, competitive pricing compared to 6 other quotes I received, not to mention the work itself looks fantastic! Already decided to have them back next year for more work.

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10/10

I asked Oscar for an estimate to repair my rice cooker. He came and picked it up, and called a day later with his estimate exactly when he said he would call. His fee was extremely fair, and he was very honest and up front about the issues with my cooker. Door-to-door service is nice and no extra charge. Refreshing to meet such an honest and fair businessman. All of his 10/10 ratings are well-deserved.

1 of 1 people found this review helpful.
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