We had a problem with our sewer backing up. I called Mr. Rooter and was given a date and time frame for an appointment. The service man showed up on time and was very polite and knowledgeable. He said he could put a camera down the drain to see what the problem was, but he thought that would be an unnecessary expense to me as he could usually tell where the blockage was by "snaking" the drain.
He discovered that the tree on the city boulevard had spread its roots into the drain. He used a cutter to remove the roots and informed me that this would have to be done every two or three years, as long as the tree was there.
He advised me that I could send the bill to the City of Winnipeg and they would pay for part of the costs, as it was their tree. He determined this by measuring how far out the clog occurred.
He spread newspapers over the floor and taped them to the washer and dryer, so the splatter from the drain wouldn't make a mess.
He was very helpful, clean, and professional. I would recommend this company to any one who needs plumbing services.