We had shutters, blinds and other items installed by Kingsway on three levels of the house, some 34 windows of all shapes and sizes plus various sliding doors, patio doors and windows. The sales consultant we first met (Habib) was knowledgeable. Soft-spoken gentleman with a excellent knowledge. His breadth of knowledge helped us. In addition to Habib, ALL the superb people at Kingsway guided us. Without such guidance, we would likely have taken much more time to bring ourselves up to speed. All of Kingsway's people, incl’g the founders and owners, gave excellent advice and guided us on every aspect of the job. We have a lot of windows and the cost of the shutters and blinds part of the job was approximately C$27,000. If we paid a bit more than we would have to the chains, it was certainly well worth it: Kingsway gave good advice and saved us TIME, that most precious of all 'things'. The installation is not entirely without glitches: cords for the expensive blinds came off upon the very first and second use; and (b) the remote to operate the large sliding window do not work. We reported both issues to Kingsway and Elizabeth and Marie needed us to send some information. I did not get to this yet: first a medical matter took longer to resolve than expected due to family exigencies. It is not Kingsway’s fault the repairs are not yet done. I am however puzzled that Hunter Douglas has allowed these well-known issues to remain outstanding for years. I note that others have had the same issues and one expects greater reliability from Hunter Douglas who position themselves as a premium brand. It is also unfair to their distributors, and especially unfair to Kingsway. Kingsway is a fine example of how a boutique, a specialist, owner operated enterprise (as Kingsway is) can so often be superior to the big-name chains. We want to thank Marie and Elizabeth by name for the extra mile to help. ---------- We visited Kingsway again recently to choose stair carpets for two stair cases. I was not able to follow through right away and am thankfu that Kingsway were so understanding that I took longer than I said. We plan to get the work done by Kingsway very soon.
- Company Response