Reviews

0/10

I found NorthStone Granite online through their reviews and decided to work with Chris Mushel and Russell Beckett and confirmed the deal on Jan 22nd 2019 Below is the series of events and a detailed breakdown of my experience Please note that Chris and Russell will come back and dispute or clarify some or all of the below but regardless…this is exactly how things progressed Jan 28th : based on discussions around design/sink/pricing I decided to go ahead to work with this company and firm up a time for my Kitchen counter top install – initially I had them price out my kitchen and laundry room counter (one counter approx. 7 feet wide and 4 feet deep) but decided to go with the kitchen only and decide on the laundry later as I was not sure if I would be changing the cabinets in the laundry room Feb 4th : went to see his supplier and pick a stone Feb 13th : the material we decided was more than the budget we had in mind Between Feb 13th and March 26th exchanged multiple emails and went back to his supplier and finalized on a stone that they had in stock at their store March 28th : paid then a deposit on the finalized stone and sink , installation date set for April 4th at 11 am March 29th : sent them an email confirming i've made arrangements to not go to work so they can come install on the April 4th – no response April 2nd : send another email confirming the install date for April 4th April 3rd: recd email from NorthSTone Granite ( Chris Mushel ) that they can not make the April 4th date for the install as they came into finish the stone for my job and their " saw broke down on them " so now they had to reschedule for next week and I had to give them new dates April 3rd : reminded Chris that I had a house warming party planned at my place on Saturday April 6th and its too late to change plans with the attendees , and not having a counter top on my island and cabinets is somewhat embarrassing, not to mention dealing with an angry wife and rescheduling things at work and the plumber and electrician (electrician was to come and finish the outlets after the counter was installed ) – nothing was done and I understood that a mechanical breakdown was out of their control …. But only one saw o run a business ? I was frustrated but patient and Chris apologized for the inconvenience – life happens so lets move on April 3rd: we set a date for them to come and install on April 9th – I was still frustrated but did not complain or say anything that would show it …. Chris apologized again and said he would do the laundry counter top (7x4 feet) for me at no charge , this was his way of making up for the inconvenience even though I did not ask for it or mention anything when the installation was cancelled – i'm generally a very patient guy and try to see things from someone else's perspective but appreciated his gesture April 6th : house warming party with no counter top on my massive island, since I had already been made a clown of it was an entertaining party for everyone else April 8th : sent a confirmation email to Chris for April 9th …and they confirmed it’s a go for 10:30 – 11 am April 9th : THEY ARE HERE TO INSTALL MY COUNTERS !!! EXCITED – about an hour or so later Chris told me that there is a crack in the counter and he didn’t feel comfortable installing in , so he had to take the piece back and get a new piece – I am not complaining here, I appreciated his honesty and felt bad that he might take a loss on the racked piece and asked him to see if he can use it to do a back splash so it doesn't go to waste – so the counter was not done that day but he took measurements to see if he can use the for now useless broken piece as a back splash and said he was do the numbers and let me know the cost when he comes to do the counter April 14th : Chris was back and installed my counter top – finally my kitchen counters were done – and I paid him the remainder to make him whole on our agreed amount he also sent me pics of counters through email that he would do in the laundry room – He also quoted me for the back splash later that day through email April 23rd : I found the cost of the back splash a bit high so I decided not to go ahead with it and informed him accordingly – I also followed up with him on the laundry counter … I wasn’t being picky at this point and just considered the options he provided and when he could come and install it *please note that the laundry counter and back splash had nothing to do with each other * April 23rd through May 7th : I did not hear back from Chris or Russell – I know Russell checks emails too but never responded May 7th : I send another follow up email for the laundry counter top – no response from any one – I also called Chris several times in May but he never answered and dropped my calls and never returned my voice mails , I wonder why June 1st : I send another email saying it is safe to assume that they are not going to deliver on the laundry counter top and I wish I hadn't paid them in full till all the work was done and mentioned I would post an honest review if this was not taken care of as promised June 3rd : WOW – I get a response from Russell !!! says he apologizes for the delay and appreciates my patience as Chris is off dealing with a personal issue - also reminded me that the laundry was something Chris promised as a token of inconvenience for the delays and that they were under no obligation to do so He also mentioned that they took away the cracked counter top that other companies would have installed anyways and finally he said "I will see what we can do to have your piece fabricated and installed in the near future " August 3rd : I send a follow up email as to when they are coming by September 15, 2019 : I post my review What did I get out of all this ? 1. Nothing special really – their price was competitive , I was quoted similar with other contractors who were rated just as good – they were my bad luck of the draw 2. There were multiple delays with the job which caused me some embarrassment with my guests coming over for the first time to my new place and renovated cabinets with no or partial counters 3. Maybe their saw broke , maybe not – maybe they had someone who wanted the work done asap and they decided to give my pieces to someone else as they had a risk of loosing the deal …. I don’t know , I had already made my deposit so they knew I wasn’t going anywhere 4. It was nice of them to not install a cracked counter top in my kitchen that they say "other contractors would have " again , after the overall experience with Chris and Russell , I'm not sure what the intention was 5. I should not have paid them till the laundry counter was done as promised … breaking my trust didn’t really get them anything , my laundry counter would cost $2-300 tops and id have paid for it if they didn’t offer it to me 6. The fact that they disappeared when I said I didn’t want to go ahead with the back splash speaks volumes about their business ethics – its good business practice to keep a promise when you make one, even if it costs you a little – please keep in mind I did not ask for it… they offered 7. Their work seems good but I know that if I have nay issues there is no warranty on my product, as they don’t answer the phone or respond to my emails , as they think I'm calling about the laundry counter that they don’t want to deliver on as promised 8. They way I see it is I had more negatives than positives , if there were any positives they were overwritten by their irresponsible behavior to honor their promise after they got paid 9. I rated them a 0 because they didn’t live up to what they said they would do, this was a job half done… the laundry counter became a part of the deal as they committed to it to make up for the inconvenience , and the payment was their goodwill which they destroyed – a commitment is a commitment …. And they dishonored it 10. I wouldn’t deal with them again , you all have enough information to make your own decision Chris and Russell at North Stone Granite – you can dispute away all you want but you know you both are in the wrong

1 of 1 people found this review helpful.
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10/10

I am usually getting work done in my house and Graydon is top of the list amongst all the people I've worked with, from the first time Electric Fx showed up at my place for project review till the job was done and after , Graydon was always very professional and accommodating, on time and so clean it was like he was never there He added new outlets and pot lights to a mudroom extension and some extra outlets to my kitchen, his pricing was the best and attitude towards the work made it a pleasure to work with him, I have some more work coming up and i will only work with him - thank you Electric FX for an awesome experience

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Company Response

Homestars review reply

Thanks for taking the time to write us such a positive review! You were a pleasure to work with from start to finish as well. We appreciate your business and we look forward to working with you on future projects.
Thanks again for using Electric FX !

10/10

Dimitri is an upcoming home services superstar - he knows his stuff , dosen't play games or try to rip you off - i usually go through a bunch of quotes before i make a deal but i shook hands with Dimitri on his first visit (he was my 2nd quote ) - i told him what i needed and he recommended a product/s , we agreed on price and install dates and he was in and out the date we decided and gave me a fantastic product and install , work was clean , after sales service is all part of the package , i called him a couple times after the install and he came by to check and make sure everything was good - i recommended him to a few of my neighbours as well and he will do the water system in my next house/s as well - keep up the awesome work !

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Company Response

Wow, thank you so much for the fantastic review. Great to hear that you are happy with our services and appreciate the work. Your feedback is much appreciated.

If you ever have any questions give us a call anytime 647-799-3558

10/10

Edward = awesome !! My furnace was being difficult so I reached out to CEM - spoke to and dealt with Edward from start to finish , Edward came in for the initial inspection but it was hard to diagnose the issue as it wasn’t happening when he was over ( seriously ) we were in touch after his first visit and when the issue happened again he came over to bust my furnace (not) in action and it was the MOBO !!! During the diagnosis and before the problem got fixed , there were multiple occasions where CEM could have sold me extras that wouldn’t have fixed the problem , I very much appreciate the honesty guys Edward also brought in another senior tech with him to confirm his thoughts around the MOBO being the issue to avoid any further delays to the repair Overall 11/10 , great service and most of all trust worthy - keep up everything and many thanks !!

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Company Response

Thank you, Muhammad. We really appreciate your kind feedback. We'll pass your kind words to Edward for sure. We always try to do our best to keep our clients happy. We're glad that your furnace is back on and you're happy. We wish you all the best. CEM team.

10/10

From the first call till after the job , the experience was very positive - they are a bit pricey but you get what you pay for , professional crew , very polite and didn't try to sell me anything that wasn't required - even when I asked for my dryer vent to be cleaned they checked first to see if it needed to be cleaned (it did ) at the end of it they found all my lost gift cards that got stuck in the dryer vent and gave them to me , and I went shopping after that :) Will definitely call them again and recommend to friends n family too Thanks again Dave

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Company Response

Hi Mu - Thanks for the positive feedback. We appreciate the effort to share your positive sentiments of our service with others on Homestars. We take our work very seriously and glad that it shows. Our goal is to work in the best interest of our customers and we will never upsell. And we are firm believers in karma. Glad we were able to help you go shopping! Should you require any additional support, please don't hesitate to reconnect. We'll always be here for you. Sincerely, Dave's Duct Cleaning (www.davesducts.com)

10/10

I was having a hard time with the big arch in my kids room , they'd wake up at 5am in the summers due to the sunlight - nothing worked , shades , curtains etc - all BLAH!!!! I connected with Marco and he came over the next day to have a look at the arch , I wanted a shutter for the kids room - his pricing was very very fair so I decided to do the entire top floor instead of just the kids room , also ... I never sign the first time I meet someone - with Marco I made the deal the same evening and 3 weeks later my shutters were over Tony came to install them , let me tell you - Tony is the coolest guy ever - his work is AMAZING , just like the shutters - no mess , nothing , no skimming on the install , no short cuts JUST PERFECT MY HOUSE IS SO MUCH BRIGHTER NOW !! Thanks Marco and Tony - you guys are very cool n professional - and the service is very personal - a DIVINE experience all the way Best of luck

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Company Response

Hello, Mu! We are pleased that we delivered everything you expected and more! If there is anything else we can do, or if you have any concerns in the future, please feel free to contact us at any time and we will promptly and professionally take care of it for you!!

10/10

This is my Reno crew for life ! Right about now you've either been through a dozen reviews or are about to go through them, because you need something done and need help deciding ... Read on .. I'm generally a very picky guy , and hard to deal with - not to mention I change my mind more often than .... my socks - it took me a year to decide that I wanted to finish my basement and started looking for a company to work with , I met Victor in December ( found his company on this site ) and discussed what I wanted to get done , we chatted , discussed ideas , pricing and I told him I'd get back to him as I needed to meet some other companies as well a couple months later I decided to go ahead with Continental brothers as their quote was close to what the job should have costed and of course their reviews helped too ( no they're not cheap, I just happen to know how much it should have costed based on what I wanted done etc , please research your project ) They started work on feb 29th and we're done by March 24th - right on time as agreed upon Their workman ship is amazing , small details they capture that you wouldn't consider if this is your first Reno His crew , Hung & Tony who work on framing , walks , electrical etc Are a great team and get things done really fast - the taping and mudding crew I think is one of the best ( compared to the work I've seen in other basements ) my floors came out just perfect - I'd sleep on them if I wasn't used to my bed I also decided to add a shower and a wet bar last minute - and guess what , those additions came out just perfect and at a very reasonable amount - for all you Reno first timers , make sure who ever you go with doesn't rip you off when you change the layout or make additions - BECAUSE YOU WILL , as you see your project take life you will want to make it look better , and that's where Victor n his crew were very honest with pricing and flexible in design changes ( very very important ) In short , I trust these guys - and nothing says it better than that - they don't skim on the job because they love what they do , it's not just about the $$$ - it's l'passion ! See attached pictures , some before and some after - and I'd hire them again with my eyes wide shut Victor, Hung & crew - thank you so much for the beautiful space and an amazing experience overall , from start to finish Best of luck !!

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Company Response

Awesome basement. And we made new friends for life. That's what it's all about. Enjoy the basement.
The Brothers

1/10

I've had a water heater rental with them for 8 years now , and my water heater eventually broke and started to leak all over the basement , i called their emergency line hit ext 4 in the hopes that someone would come take care of the issue , but they told me the tech was not available/able to come in - the process took 4 days till i got a replacement - i think they just have a good setup with builders who hire them to install in bulk and sign a rental , what happens after that no one knows or cares good thing is , that when i got my new water heater it was brand new and more efficient than my older one at the same rental they also promised me a credit for one month due to a delay which never happened - o well , all i know is when i upgrade i'm not using them , and the 2nd thing i know for SURE is : over 7 years i paid approx $1600 for tank rental, and it broke ...assuming it was my own heater and broke , id have to shell out more $$ to buy a new one , where as this one i got for free as a replacement so ..... DO NOT BUY A WATER HEATER , always rent - as they eventually break and need to be replaced (like every other appliance)

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