Very happy with the service from Diverse. Right from the start, Darrell was efficient and thorough-always followed through on answering questions I had. Excellent communication throughout via email/text or phone. The two men who installed the carpets were complete pros. Glad to see that Diverse hires quality people. My only suggestion for improvement is to accept credit card payment option either online by phone or via portable credit card unit at home as it would have been easier for us.
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- Company Response
Good day Carol,
First off thank you for taking time from your hectic schedule to provide our team at Diverse Flooring with such kind words. It’s a team effort that gets the job done. Second thank you for thinking of Diverse Flooring once again to provide you with your family’s new flooring. We hope and trust you and your family will enjoy your new Smartstrand Silk carpet from Mohawk Industries for years to come. Note we at Diverse Flooring take pride in the products and services we offer, so with that in mind we now offer a lifetime warranty against defects in workmanship. We wish to extend this to your most recent purchase even though at the time it was only a two year labour warranty. Further with respect to ease of payments for our clients, we do also offer etransfer but we are looking into a portable credit card processor but thank you for bring this item of concern to our attention.
Sincerely Todd, Sherryl, Shawn Farina and our team at Diverse Flooring.