Carrie H from Calgary

I am very disappointed in the home inspection service provided by Mark and do not recommend his services to anyone. We purchased our home in April 2013, and the home inspection was completed by Mark on April 2, 2013. The home was not well taken care of and we knew there would be updates and renovations required. As well, there was a distinct odour in the home that we thought was a result of pets. When Mark arrived to complete the inspection, we advised him that our main concerns were if there were any issues with the foundation or any water damage/moisture problems with the house. We said that we knew the house needed work and renovations, but we wanted to make sure it was solid and that the smell was not a result water damage or mould. Mark completed the inspection and advised us that the house needed some work and repairs, but it was all relatively minor and that overall it was a solid house with no major problems. This could not have been more wrong - we took possession of our house on May 29, 2013, and found out that day that we had issues with the foundation and that there was water damage and black mould in the basement. We have also since discovered black mould in the window casings of the upstairs windows and none of these problems were identified in the home inspection report. When I contacted Mark in June 2013, he came back to the house to look at the problems. I was concerned that he had not used a moisture meter or a thermal imaging camera during the inspection to identify these problems when we had specifically stated that our concerns were with possible water damage and foundation issues. He advised me that if he had used the moisture meter and thermal imaging camera, the inspection would have taken him all day. We have attempted to negotiate with Mark and his insurance company for failing to identify these major issues, however, they have denied all responsibility. Because these issues were not identified, it has caused us a huge amount of stress and cost us a significant amount of money to repair the problems. It has been a nightmare to live in this house and try to repair it at the same time. We relied on the home inspection to give us accurate information to help us in our decision to purchase, and it was very inaccurate. Had we known about the significance of the damage to this house and the cost to repair it, we would never have purchased it.

We're very happy with the work done by Isaac and Adrian. Our yard needed a significant amount of work and they did it all. They removed our old sod, regraded the entire area around our house and the front and back yards, added weeping tile along the fence line, prepped the back for our garage, laid new sod and relaid our sidewalk blocks. They were friendly, on time for the job, took the time to do it right, and gave us a lot of good information. We highly recommend them.

The quality of our window enlargement/installation is great and they look really good. The installers and Erin were also friendly. We are very happy with the finished project, however, their were some disappointing aspects to their service. On the day the installers cut and cored the new windows, it was raining, so our shed became covered in mud from the water they used in the process - but no attempt to clean this up was made. Also, there was a good amount of mud and debris left on the inside the basement woindows and on the walls after the windows were cored and this was not cleaned up. As well, our window installation had to be rescheduled to a Sunday, and we were told the installers would be over between 8:30 and 9:30 am. They did not arrive until approximately 12:30 pm. In spite of this, because the work was well done, we asked for a quote to have some of the windows on the main floor of our house replaced. The installer did not follow up with us to give us the quote. I also called the office to follow up on the quote and my call was not returned. Overall, I'm happy with the quality of work, but not very pleased with the clean up during the job or the follow up customer service.

Terrible Service and quality of move. In our move on May 31, 2013, four items were damaged - 2 dressers, a BBQ and our sectional. I contacted Thomas, the owner, on June 2, 2013, to advise of the damage. He said he would come by the following day (June 3) to take a look and work something out. He didn't show, with no call and no explanation. I contacted him that night and he said he would be by the following day, again, no show and no call. I contacted again him that night (June 4) and the next day (June 5), and he still has not replied. I also called on June 9, and sent a text on June 10, and have not had any response. I am very disappointed in the customer service. They also did not use drop clothes, wore shoes in both of our homes and did not protect our furniture during transport. I estimate it will cost us $750 to $1000 to repair the damage and/or replace the items. DO NOT use this company for your move.