In early 2011 we purchased two doors (one front, on side) as well as a front storm door from Albern. They are located directly across the street from our home, so the ease of convenience and the urgency of our need (we had been broken into so one of our doors was destroyed in the process), were foremost in our minds. The initial dealings with one of their sales reps was awful - terrible customer service etc, but upon making the owner aware, we began dealing with him directly and by the end of our dealings, we were very satisfied with the way in which he had resolved our concerns and the finished product, the doors themselves, were lovely.
Fast forward to 2013 (24 months later) where we began to see the paint on the handle of our storm door chipping away, as well as rust on the hardware of our side door. We contacted Albern on May 3, 2013 and after an initial response from that same sales rep (who told us there was nothing they could do), a call to the owner had him telling us that he would drop by, have a look at the rust issue (the paint only has a 90 day warranty evidently so the best he could do there was to provide us with some touch up), and he'd have his Emtak supplier provide us with new screws since they should not be rusting. Five weeks later, after 3 emails went unanswered, and not one phone call from Albern to inform us that the screws were in, we picked up screws and a cylinder for a deadbolt (which was also discolouring), after making three trips across the street to ascertain what was going on! We installed the new screws and hardware ourselves because after waiting 5 weeks - we were totally fed up and disgusted and just wanted to end our dealings with them!!! So the moral of the story, we would NOT recommend this company to anyone looking for new doors or windows............like alot of places, they loved us initially when they were about to make a sale from us, but after the fact, their customer service for us as former clients of theirs, was appalling at best.
