Had two fences and gates installed and shared the costs with two neighbours. I had it in the contract that they should hand dig around one gate post and be careful with my irrigation lines (wire and pipe). In the end, the contractor severed the wire, damaged the pipe, and cut a cable. I understand accidents do happen, but they never told me about it and everything was left exposed in a big hole where the old gate post used to be. I called the company and left messages, but they never returned my call. When I called again, the manager was never available after they asked for my name. In addition, the contractor nearly damaged my decorative cedar panel in front of the new fence - thank goodness I was home, and stopped it in time. For the price that we paid, I cannot recommend this company to anyone.
- Company Response
Emma, I'm so sorry to hear about your experience with Roma Fence and our installation department. I assure you we have a full set of procedures and always call before we dig and follow instructions for personal lines underground. Normally, project and warranty are always brought to my attention but I didn't hear anything about it. Feel free to contact me. Should you require anything in the future, please contact me directly and I will ensure your project is looked after closely. firstname.lastname@example.org
My apologies again.
Director of Purchasing and Sales
Roma Fence Group of Companies