I was quoted a price over the phone by Cindy, Larry the owner came over to take measurements and seemed visibly upset after knowing the price quoted by Cindy. He also told us he would clean up and it would be like they (he and another worker) were never there. We received quite a few quotes and theirs were the most economical and initially they (Larry and Cindy) were very friendly and nice. Larry came to install the garage door in a foul mood, he left for 3 hours without informing us, Cindy was called and she too couldn't find him. When he returned, again in a foul mood he left again but informed us he was going to check on another job. He had his own ladder, but also used ours without seeking permission, my daughters were at home and said they suspect something was up and kept an eye on him. He kept telling them they should go inside (they stayed outside when he was cleaning up suspecting he was interested in our new ladder). I later read a review from a customer filed just after our job was completed and the customer suspected Larry took their ladder. The job was completed around 10 PM, he insisted he would have the warranty, but did not. He said we can get it the next day from Cindy, she was rude on the phone and insisted it was mailed out. A little over two weeks later we are still waiting on the warranty. Our attempts to pick-up the warranty are met with resistance, Cindy insists she is not at the office and that the warranty was mailed out. She also complained that Larry went so far as to sweep the garage after he was done and was not required to do so. While he worked the place was a complete mess with bolds, nails and screws all over the place. He swept up his own mess but Cindy made a deal about it as if he did us favours. I would not recommend this company to anyone! I called again today about the warranty and again Cindy told me it is in the mail and again she is not there in the office, and by the time I get home from work their office is closed. Cindy's attitude is very poor, and both Larry and Cindy are unprofessional. Again, I would NEVER recommend First Choice Garage Door. Indra in Scarborough
- Approximate cost of services:
- $925.00
- Company Response
I quoted this job over the phone on a Sunday, I have always been nothing put polite and professional with this customer, the same can not be said about her, She was comfortable with the price and I informed her that this price incl removal of her existing door and that if she had a opener then they would re-install it on her new door.The night before the new door was to be installed Larry dropped it off at her home st which time her daughter mentioned that they had bought a new opener and that to make sure that it would be installed, he responded that they would have to pay extra for that and left it at that. When Indra came home she called Larry right away and told him that I had stated that the opener was included in the price of the new door, he let her know that her old machine being re-installed was incl but not a new machine, shortly after she called me and we had the same conversation and I told her I never stated that and that upon speaking with the installer he had stated that instead of charging what we would for a new opener he would do it for her $50 cheaper she agreed. The day of installation came and there were 2 installers on site. They used their own ladders and did have to leave the job to get parts but the daughter who was at home was informed of this, While doing the job they were constantly in the garage being watched which is very hard when the installers are trying to work and it is also a safety issue that is why he told them to go inside, Our installers do not steal and have never stolen from any jobs.While he worked his materials were on the garage floor and Indra was complaining instead of waiting for him to finish and he cleaned up her mess in the garage by sweeping it not his own, he also took garbage of hers that had nothing to do with the door.Indra phoned me the next day about the warranty and I was not rude I told her it was mailed out and I told her how Larry felt like she took advantage of him and treated him very rudely, she was not impressed and hung up.I heard nothing more until about 3 weeks after the job was completed and Indra called me from her work and again asked about the warranty which I told her had gone in the mail and that had she not got it then it would have been returned to me because I put the return address on all mail. I told her I would call her back because I was on the road or she could call me and she then threatened me and stated that I better watch my back I told her not to threaten me and she stated that I will see, I have since reported this to police and if she contacts me again she will be facing criminal charges, This all happened on a Friday and by Monday she posted this. I have sent her the warranty and her job was completed she has no issues, she's just not happy because she tried to get her machine installed for free and we wouldn't allow it. She has clearly copied the other comments that were posted on here from almost a year ago because she has to have something to write. She got a great deal and our installer bent over backwards for her and then she tried to take full advantage,This review is nothing but false and shows the depths that people will go to when they don't get their own way!