Reviews

10/10

Class A cleaning service is very professional. We enjoy having the same cleaners come every time, and they do a fast and thorough job with some nice hotel-style extra touches for a very reasonable price. I’ve recomended to friends who continue to enjoy their services, and wouldn’t hesitate to do so again.

Approximate cost of services:
$85.00
1 of 1 people found this review helpful.
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Company Response

Thank you Owen for taking the time to write the review. We're glad to hear you. All the very best for you!

10/10

We were out of town when our basement tenants told us that our hot water tank was leaking badly. Because it was gas powered, we needed an HVAC specialist. I found First Class Mechanical online, listed as one of Toronto’s best on Yelp. And from my experience, they are absolutely deserving of that title. Dani came quickly to inspect the problem, stopped the leak and came back the next morning to replace the faulty part. Being out of town I never met Dani, but he was great at communcating with me throughout. I was very pleased with how quickly he attended to my problem and the price was very reasonable. After this experience he will be my go-to contact for any HVAC needs in the future

Approximate cost of services:
$200.00
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Company Response

Thank you very much Owen, we are very glad you were pleased with the service and we look forward to be there when you need us next!

10/10

We were so pleased with the service! The cleaning has been thorough and very detailed. The communication is clear and friendly. I would absolutely recommend!

Approximate cost of services:
$100.00
1 of 1 people found this review helpful.
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Company Response

Thank you so much!

0/10

First off, I'm not the type of guy who normally writes a bad review, but I definitely feel ripped off by this company. My less than 4-year-old Samsung dishwasher was having issues and Quality Assured was certified by the manufacturer. On the phone I was lead to believe it might cost $200 or so to fix, but the bill was $400. I debated just buying a new dishwasher at the time, which is what I should have done. Within a couple of weeks I was having problems again, so they came out to have a look and assured me nothing was wrong. Obviously there was, because less that 1 months later it's broken again with the exact same problem as the 1st time - only now it doesn't work at all. One would think that under these circumstances they would be obligated to come and actually fix the problem. Unfortunately for me, that's not at all the case. Only the parts replaced are under warranty, the labour isn't so it would cost me another $250. So my $400 bought me 2 months worth of clean dishes. Next step will be to purchase a new one, expect a shorter life cycle, and never call Quality Assured again.

Approximate cost of services:
$400.00
2 of 2 people found this review helpful.
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Company Response

Owen, looking back at service history I see a repair for error messages you had on your dishwasher back in March. You write this review after paying $380 for sensors and labour which is standard for the industry. You were quoted and agreed to the amount. You failed to mention a complaint shortly after in which we went out for your at no charge and didn't find anything wrong with the appliance. This call was done April 21st (within 30 days from the first call and because nothing was wrong we should have charged but didn't) The only time another charge was discussed was on the third time you contacted us at the end of May. We confirmed warranty was only 30 days for labour as stated on your bill and you were aware of and advised that Samsung should be called to ask for assistance as you stated the error messages were back and you were not happy. As a service provider we understand a customer's upset when having to spend money on repairs on appliances that are so young in age. What happens most often unfortunately is we are asked to absorb costs for appliances that we don't manufacture nor did we sell to you. I hope you have had the opportunity to shop for a new appliance. We ask for the opportunity to help you with your service needs in the future if you ever require assistance. We are in the business to service but it is for a cost.

10/10

I had a pipe burst on the main floor that was leaking into the basement. I was lucky that it was contained, but we still had to turn off our water at the source. And with the crazy winter, it was hard to find a plumber. Other companies were booked up for 2 days, but Greg form Priority Plumbing came the same day, and even called a 1/2 hour before his arrival to let me know he was on his way. That might not seem like a big deal, but I find service people rarely follow through on this commitment. Anyway, Greg quickly determined the problem and provided me with a few options, and had it all fixed up shortly afterwards. He was able to reach the problem from the basement, saving me having to cut holes in any walls upstairs, as well as considerable expense. I also opted to become a Service Partner. The plan more or less paid for itself, and gives discounted work and includes a video sewer inspection in the future. I plan on installing a backwater valve this spring, so for me it seemed like a pretty good investment. It wasn't cheap, but I feel very confident about the company and the work that Greg performed.

Approximate cost of services:
$380.00
1 of 2 people found this review helpful.
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Company Response

Thank you!
Priority Plumbing
https://priorityplumbing.ca
416-762-8662