We had an A/C from the 1990's that was loud and inefficient, and the timing to replace was perfect because we were building a deck around the outside area. I contacted CoreTemp for a quote based on HomeStars reviews (along with other companies on HomeStars). CoreTemp was very responsive and quick to come by for an estimate (since we were in a rush to remove the old A/C).
We had an interesting request: we needed him to cap off and remove our current A/C and come back after our renovations were done to install a new one. He did not have a problem with that, he just (understandably) needed a nominal deposit. He walked us through every detail of what he would do for us, from analyzing the current hosing/wiring and replacing it if necessary. This was all included in the quote. He noticed that we had a tankless water heater (Rinnai), and showed us how it was installed improperly. He explained what had to be done to fix it (nothing major), and also that we should get it flushed (it was overdue).
When he was just about done estimating for us, I suggested that maybe he should look at our furnace and replace it too since it was over 10 years old. He took a quick look and actually said we should keep the one we have! We were very pleased to hear that, and to know that he wasn’t up-selling us!
His estimate was comparable to the others, but hands-down made us the most comfortable company to go with because of how up front, detailed and professional he was (the great reviews didn’t hurt either). When the time came to get the A/C installed, we called him and scheduled it, and he was available the next day. We mentioned that we built the deck over the hosing, but that we could easily take some boards off for him if necessary. It was, so we did that no problem.
The install was going very well, until he noticed a crack in our furnace heating coil. He showed us, and gave us the option to replace the furnace, or repair it at half the cost. He left us to decide without any pressure one way or the other. We wisely chose to replace it rather than patch it up.
He was able to squeeze us in his schedule shortly after that day, and the entire install went very smoothly, cleanly and professionally by Richard and his team.
We are now the proud owners of brand new Lennox A/C and furnace, along with the fancy new iComfort thermostat with WIFI. We love it! It’s been 3 weeks now with all kinds of weather that allowed us to test heating and cooling. No issues to report!
Thanks for a great job, CoreTemp, and for showing us that there are customer-oriented, dependable dealers out there!