Reviews

10/10

My Electrolux vacuum was 14-15 years old and still running, but needed a new Hepa filter. I phoned the 1-800 number and gave my model number and asked for a Hepa filter for it; eventually I was given a part number. I went to Vacuums Plus because they obviously dealt with vacuums, and was I glad I did! Turns out the part number was wrong, the model had been sold to another company, but the part was still available from a supplier in B.C. Marco figured all this out by doing some quick searches and using his extensive knowledge of parts, suppliers and the vacuum business. He went way beyond what I would have expected. Marco knows the business inside out and is the ultimate in customer service. I haven't seen his like in a long time. Thanks, Marco!

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Company Response

Jane,
Thank you for your kind words. I am very happy to know that you were very satisfied with your dealings with me and Vacuums Plus. I wish you many more years of cleaning ability from your updated Electrolux Vacuum Cleaner.
Best of luck in 2018, and Happy New Year!
Sincerely,

Marco Mazza
Vacuums Plus
Owner / Operator

10/10

A valve broke deep in my shower control and I couldn't turn it off, water kept pouring out. Yikes! I phoned Mr. Rooter and Brian MacDonald showed up soon after. He quickly assessed the problem and set to work to repair it, explaining to me what he was doing and why. Brian was extremely knowledgeable, efficient, and personable. I will ask for Brian the next time I need to call Mr. Rooter. Thanks, Brian!

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Company Response

Hello Jane and thank you for posting this review for Mr Rooter and our technician Brian. We certainly understand and appreciate the customers' needs in every situation and in some cases the urgency required. We are glad to hear that Brian kept you informed along the way and displayed the "above the line" customer service that Mr Rooter strongly stands behind. We thank you for choosing Mr Rooter and have a great day!


First Review

0/10

Shows up hours late - if at all - and does such poor, sloppy work that I have had to pay hundreds to have it redone, and have spent many hours of my time fixing his incompetent work. This was a small, simple job, and he couldn't do it properly. Avoid at all costs!

1 of 1 people found this review helpful.
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