I did not like the service we got from Milani. I know their quality of service varies widely because it all depends on your particular installer, but in my case he wasn't very good. We had him install a new whole-home shutoff valve and a freeze-proof hose tap. The end result is ok, but sloppy. He dripped a LOT of solder all over and didn't clean up all of it. He forgot to install a rubber washer in the shutoff valve, which caused it to leak, which he didn't notice until I pointed it out. The freeze-proof tap was not installed perfectly vertically; it's at a moderate angle facing towards the door right next to it, which, again, he didn't notice. Also, the flow rate of the freeze-proof tap is much less than the old one, which would have been nice to know ahead of time. It's so weak that it's barely usable in the garden anymore. The actual quality of his work (in terms of soldering joints, etc) seemed pretty good, but considering his poor attention to detail in the other things mentioned above, I do wonder about his workmanship. So again, it's functional, but sloppy. I wouldn't recommend Milani. Although I have heard some good stories about them, it's really a toss-up as to who you get as an installer and how good they are. I would much rather find an individual plumber whom I can trust every time. Or, in my case because I am fairly handy, I'll just learn more about plumbing and do it myself.
- Company Response
We are not happy to hear that you had an unsatisfactory experience. One of the benefits of being a Milani customer is that we stand behind our work to assure you receive full value for your dollar. Unfortunately we were not able to identify the service call or the technician from the review you posted. Please contact us directly and we will make this right for you.