Gloria from Toronto

I will never use this company again. They were unable to remove a large water stain but went ahead and Scotch Guarded the rug leaving it covered in a very stiff plastic coating. The second rug, a lovely silk, was also covered in an hard plastic coating, ruining its gloss and softness. With regret, I paid for this one before I had a good look at it. I did not pay for the one with the water stain. I had the driver take it back with the proviso that he was only to return it if they removed the stain. It was unusable in its current state. The rug was not returned. Do not use this company.