I found Todd right here in Home Stars. I was planning on having quite a bit of renovation done to my home, which included the kitchen, hardwood flooring, and tiling. The hardwood flooring was to be the biggest job and I wanted the perfect contractor for it.
I did my homework and got 3 quotes just for the flooring. Todd was well-priced, and definitely in the range I was willing to spend; however, it was his personality and great customer service that won him the job. He is courteous, professional, and gave me a quote in less than 24 hours. I should mention that his customer service started as soon as he met with me. He took his time to get to know me and even enjoyed playing with my puppy. I think it is important to get to know a worker that is going to be coming and going at-will in your home.
I did like his products and ended up choosing an engineered hardwood oak floor. Love the floor! It has passed all the tests with my pets! The variety in its color, the grain, and the overall style is so attractive! This floor is going to get better as it gets older and that is why I chose it. Except for the painting/patching of the walls and baseboard, the renovations are done. The more I look at my floor, the more I love it.
Todd was so patient: I had a hard time making up my mind at first. He was kind enough to drop the samples off to my home, pick them up when he needed them, and drop them off again just so that I could compare them with color samples for my kitchen. How is that for customer service?
He was also easy to reach. I would text him, and he would reply almost right away. If you want to hire a contractor and be able to forget about him until the starting date, Todd is that guy: I never had to worry about him not showing up or arguing with me about the job. If I had a question or concern, it was addressed right away. Todd is a stress-free contractor!
He is also a craftsman: my floor had so much variety of tones that it took a skilled worker to puzzle it together. I wonder if his inspiration came from the kind of music he was listening to while working. He also cut and installed my baseboard, making sure to cut it nicely to match the discrepancy in levels where the wood met the tiles. He also had to deal with crooked walls (thanks to the house builder!) and stairwells that were not quite straight. Everything is now perfect, and everything was done and finished on time.
When you hire Todd, you get the 5-star treatment and result. Without hesitation, I would hire him again.