My wife and I moved in to our first home a couple of months ago and we felt this would be the best time to have a home energy audit of the house. We found Enwise, and at the time, the company seemed reputable enough to at least come out and perform the energy audit. The audit went very well and because we bought an older home, my wife and I knew there would be some items that needed to be taken care of to make our home more energy efficient. We decided to continue with Enwise's business and booked ourselves in for an install of a new Furnace/AC/Tankless Water Heater along with Duct Cleaning.
The day we were to have the ducts cleaned, the person that was scheduled to come out never showed up. My wife called the head office and even Head Office could not locate this person. Head office asked if we could we re-schedule and we decided that this was unacceptable and that they could just cancel this service if the ducts could not be cleaned that day. Once we threatened to cancel, the head office somehow found another person to clean the ducts later that day; 2 hours later after the scheduled time.
The day before the installation of the Furnace/AC/Tankless installations, I put in a call at Head Office to make sure that we were still booked. This was just to make sure everything would go off without a hitch. I was sadly informed that we were not scheduled at all for any of these products. This was infuriating and unprofessional. I contacted the Sales Rep and the Scheduler that we dealt with and informed them of the situation and that this was completely unacceptable. After an hour of going back and forth with Enwise's representatives, we received confirmation that the installation would still take place. Apparently Enwise was not sure why we were told incorrect information but nonetheless, the installation would proceed as scheduled.
I cannot harp too much on the actual installation of the equipment. The installation of the equipment turned out fine and seems to be all in good working order, but there were some little things that bothered me a little. After the crew left, it seemed that they had used some of my own Varsol that they had taken off our shelf without permission. Furthermore, I had to run out to a nearby hardware store to buy them supplies in order to fix some problems. Lastly, I found it a little odd that one person was working with the A/C unit while smoking (I'm not entirely sure if this is a hazard.)
Overall, I cannot help but feel dissatisfied with the whole experience with Enwise Power Solutions. I felt the home energy audit went well and the end result of the equipment installation seems to be pretty good up to this point. The mis-handling of scheduling and the questionable activity of some of the installers is not something I can truly support and I will find it very difficult to recommend this company to anyone.
After my original post, the following occured.
It seems that we were supposed to receive a rebate in the mail for signing up with their program. Two months ago, we received a note in the mail stating that the rebate could not be sent without the paperwork being filled out. We were told by our Enwise Sales Rep that they would take care of everything. Two months later, we were notified again that the proper paper work was not sent at all. Essentially, we are out of pocket due to this company's lack of detail and its interests in its clientele.
This has been a frustrating and unnerving experience and I caution anyone who would give this company their business.