After another company diagnosed a problem with our furnace, their price seemed very high ($1200 for parts), and they were adding extra costs for shipping ($270 and would be a few days) and high labour costs to replace an engine, I decided to ask around for prices as we were approaching $2000 with tax. I'm glad I did. I contacted Imperial and I told them what was wrong. They gave me their prices and they were much lower (about $890 installed and $50 for shipping), so I asked them to replace it. They rushed it and were able to replace it the next day. However, once they replaced it they realized that it wasn't the motor as diagnosed by the first company but the control board. Their team quickly did a bunch of research to find the best option going forward and gave us quotes for the work. They were also very sypathetic of the costs we'd already sunk into fixing it and tried to come up with an economically sound solution. They gave us some cheaper options, but we elected to go for a surer, safer, and more energy efficient route. In the end, we replaced the entire unit and are very happy with their quick, professional and reasonably priced service.
- Approximate cost of services:
- $3,500.00
- Company Response
it was a pleasure to work with you to solve your problem, thank you for your great review
