Reviews


First Review

10/10

Joe has done odd jobs for my family since we moved into the house several years ago. He is very conscientious, hard working and punctual. He was exceptional for doing fences.

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8/10

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I appreciate the interest in feedback. It was interesting to find my back patio cleared, as well as the entire side of the house. That was above and beyond the call of duty. I do not use the back area in the winter, so there is no need to clear the back area. A great job so far. Sincerely,

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Company Response

Thanks we really appropriate it !

10/10

I called Aaron and asked him to install a new television onto the basement will with a support for the DVD and Bell box. He was on time, cleaned up and did a fantastic job. I will certainly call him back to do another television in the house shortly.

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9/10

I was most pleased by the initial service offered by the company. There were a few bumps along the way, yet they were eventually smoothed out. I would recommend this company to people seeking a carpenter who is experienced.

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Company Response

Thank you very much Mr. Margolese, for taking the time to submit this review.

I do wish you the very best and appreciate the positive review of our good service.

10/10

I have hired Helena a few times to take care of the ants that are outside my house before they make their way inside. She also took care of a rat infestation when the garbage strike was in effect and did a fantastic job. She is the best exterminator I have ever hired.

0 of 1 people found this review helpful.
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9/10

I called in Chris as I have used Avenue Road Roofing for years. I was pleased with the service and would highly recommend the service to anyone needing masonry work.

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Company Response

Thank you for your review Margolese, we really appreciate it.
Avenue Road Masonry

10/10

I called for service on a Sunday morning last week and asked for help, since I smelled something in the basement. Not only did a plumber come to the house right away, the problem was fixed within a very short time. The plumber was tidy, professional and even covered his boots with hospital covers. Impressive

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9/10

Eric came on time, completed the work as promised and will return if there is any question or concern. My wife and I have trusted this company to paint three houses over more than twenty years. I woukdn't hire anyone else. Why would we?

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Company Response

Thank you so much for the kind words
It has always been my pleasure to work for you and your wife.
Best Regards

10/10

This is the most amazing company to deal with. They have been working on drapes in our home for the past twenty two years. I made the mistake of hiring a company from around the corner from our new house and made a huge mistake. The sales people to installers at this company are knowledgeable, punctual and courteous. I will continue to work with this company in my next home and recommend them to everyone.

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0/10

Bought blinds in July and still haven't received the full order by November. Called the company, the wholesaler and even the police before I received a refund. I would never ever deal with this company again due to poor service and avoidance techniques that were amazing.

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Company Response

As of 2013, Sunshine Window Fashions had a change in ownership. Our store is located in Aurora and is not affiliated with any other location. It is unfortunate that you had such a frustrating experience. If there is anything we can do to assist you in the future, please don't hesitate to contact us.

9/10

Numerous problems with a sump pump had numerous plumbers shaking their heads. We called Brothers, were sent some great drain specialists and will never call another company again. I can not believe that it took us so long to call upon Brothers to solve the problems once and for all.

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First Review

10/10

i saw the rat in the year and had to remove it as quickly as possible. Calling Lady Bug was the best thing to do, since they know their business and solved the problem quickly and efficiently. I have told everyone about the company and hold them in the highest esteem.

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10/10

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I have waited far tar too long to thank your company for a series of jobs that were done extremely well. After moving into our most recent home, we found a water leak in the basement that came from an unknown source. One company told me that it was coming from ground water flowing below the house, since the water only came in when it rained heavily. Another company told me that it was not a roofing issue and that I needed to replace the weeping tiles. The company that prides themselves on being on television weekly told me that there was nothing wrong with the roof and to look for the water problem elsewhere. After calling in a number of people to solve the problem, I spoke with B.W. Wyatt and found him to be the most resourceful person I have ever met. He went onto the roof, took pictures inside my attic and then showed me a series of problems on his computer. He found that the water in the basement was coming from an incorrect cap on the roof and that the roof was installed incorrectly. I knew that there was a problem with the roof, since I know that you don't place wood shakes on top of asphalt shingles and he confirmed this fact. In short, your company completely replaced my roof and I am more than completely satisfied. You also replaced four skylights, after installing an opening one the other day. While it may be true, Avenue Road Roofing charges more than many other companies, it is also true that you get what you pay for in life. My neighbours were all very impressed with the work and have asked my if I would recommend your company. In a word, yes. I work with various trades on a daily basis and they all told me that they work was well done. Thank you again to B.W. for finding the problem, for coming out in the pouring rain to check on things for me and to all of your capable workers.

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Company Response

No time like the present. Thank you for taking the time to post this. Your recommendation means alot.
Cynthia P. (Executive Assistant) Avenue Road Roofing

1/10

When I had received the quote from the company, I was satisfied because they were highly regarded in the industry. My quote accompanied a five hundred dollar deposit for work in August and the company finally returned my deposit in December. it took numerous calls to the company to get a refund on work that they promised to do, yet were never able to accomplish. When I first hired the company, they did good work, yet then they were perhaps not as busy. It is apparent that their success is due to being featured on television and they are taking on more jobs than they can possibly manage. In the meantime, I received a quote from Avenue Road Roofing. I know that it is going to cost me more to do the same job, yet I know that it will be done properly and in a timely fashion.

3 of 3 people found this review helpful.
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Company Response

We are not really sure what the complaint is here. We are a busy company, we ended up not being able to complete the job as quoted, we returned the deposit in full. These actions are all consistant with the terms of our contract, which they signed. We have made a formal request to have this comment and its rating deleted, as it has no merit.


First Review

10/10

I hired Joe Rabel after seeing him work on a neighbor's house. He went from one job to another in our home with pride, integrity and honesty. He was willing to do small jobs that no other contractor was willing to work on, with a fair quote and accurate completion dates. Not only that, he shows up on time, cleans up and treats your house as if it were his own.\ Joe is welcome to return in the Spring to work on a few more projects that need doing. I have never been more impressed by a contractor than Joe Rabel and Associates.

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10/10

I have called this company a half dozen times since moving into a newer home less than six months ago. The company has always been able to dispatch a plumber almost immediately and even pulled one off of another job when I had an emergency call. They were most helpful and well informed, especially the younger members of the company. Respectful, knowlegeable and willing to help with suggestions will keep me coming back to this company in the future.

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10/10

I called in Bowen after having two waterproofing companies take on a small job of water getting into the basement. They were able to tackle the problem properly and professionally, although they are extremely busy these days. They were able to ascertain the problem, give me a realistic repair schedule and solved the problem for me with complete satisfaction. I would highly reccomend this company to anyone with a water problem.

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10/10

After calling in this company to our third house, I was fully expecting to be told that a new furnace was necessary. Bob told me that the problem was small and could be competed with very little effort. Bob, we'll call you to install in this house and our next one as well.

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10/10

We moved into a new house and had a sewer back up in the basement on the second day. After calling the city, they sent several sewer experts to determine if the problem was ours or theirs. It turned out that the problem was on our property and was a job that we had to remedy. After calling the builder, the plumber that he sent was unable to solve the problem to our satisfaction. He was only able to tell us that he was not familiar with drain problems and that his specialty was plumbing. We called three drain companies and the one that I called last, Express Rooter stuck in my head. It was not because I had seen them on Holmes on Homes, it was because a plumber had told me to call them if I ever had a problem with my drains. Not only did they solve the problem with the most sophisticated equipment, they cleared their schedule so that we could resume life as quickly as possible. The job is now finished, without a trace of a mess and we are absolutely thrilled. The employees were polite, respectful and very knowledgeable, since they were all qualified plumbers. The job was explained to us every step of the way and we were able to see the progress as it was being made. We were not talked down to, nor were we told things that were too technical in nature that we would not be able to understand anything. I would like to thank all of the hard working people at Express Rooter for their time and patience, since I did ask a lot of questions. They tolerated me looking over their shoulders on a regular basis and gained my respect for their work ethic. There are a lot of people out there who are able to repair problems, yet they really need to be credible and a specialist in their field. It is true, when you are happy with a company you tend to tell everyone you know, as well as when you are unhappy with a company. I told my neighbor about the company and they are now going to be in contact with them. It takes a lot for me to recommend a company, especially one in the trades, since I deal with them on a daily basis. As a Co-operative education teacher at a technical school, I am in contact with hundreds of companies throughout the year. Ones that are not up to a certain standard are cut from our list, yet that doesn't mean that they are not out there practicing their trade. If you make only one phone call for drain or plumbing problems, call Express Rooter and be assured of a quality job that is without comparison.

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