Kelvin in Toronto

I booked a technician to come and they quoted me over a thousand dollars and required me to pay $600 up front so they could order the parts and they would be back in 2 weeks. . . Nobody came, nobody even called. I gave it one extra week to be generous before I texted the number they originally reached out to me through. One reply was sent to me about a Re-diagnosis and then left me on read when I asked if Id have to pay again. . . Another week goes by and nothing happens so I called them to find out the parts were never even ordered and the case was actually closed. . I paid $600 upfront and they just closed my file. . My freezer has now been out of commission for over a month. It was actually in better condition before the service technician came to do the so-called diagnosis. Before they came the freezer was at least half working (wouldnt get as cold as it was supposed to). After the tech left, it completely stopped working and the ice melted and leaked onto the floor, warping the wood. I was promised a call back within the hour this morning and Im still waiting for a resolution. The business day is almost over. Update 1: I never got a call back so I had to call the company back myself. I was given 2 different stories, which obviously affects credibility of the sources now. They sent a tech again (same gentleman as last time, along with a partner) to re-diagnose and order the correct parts. 4 weeks after the first diagnosis. The tech promised in max 5 business days he'd be back to repair the freezer. The manager (who gave 1 of 2 stories) claims they'll "do something" for me at the end, but we'll see if they actually remember. Update 2: It has now been about 3 business days and I received a text message confirmation but turns out it's for a week after the original promised repair date. I called the company because it just feels like another bait and switch. They promised to bring in the tech on the original promised date. Let's see if they actually stick to it. (6-7 weeks from the original mis-diagnosis). Update 3: Tech arrived to do the work a day later than promised but got it done. He promised the company would send a revised invoice plus a refund because I was overcharged the first time. Left trash in my house and took off (most techs usually clean up and take away the broken parts). Now it's 2 weeks later and there's still no news so I had to call back myself (again). I phoned to find out what is going on and it's always convenient that the person I'm about to get passed to "just got in" from either a vacation or from lunch. I've realized that no follow-up promises are ever real. Finally spoke to the manager Henry again who when asked to explain the invoice to me, he says "yep this is correct, we owe you about $12". So I when I asked if he remembered my account, he says "oh yes of course" and then made an adjustment to reduce the labour down about 17% as a compensation for the 2 month wait. I'm not sure if this is fair or what he had in mind when he said they'll "do something" for me, but either way it's defintely not the most pleasant experience. . A refund cheque was promised, but I'll be sure to update this if it doesn't actually show up in a week or two. . Update 4: 2.5 weeks have gone by and no signs of any refund cheques. I wonder if it has magically gotten lost in the mail. Will be phoning yet again to hear what excuse they will come up with this time. . Update 5: It has been about 3.5 weeks since they supposedly mailed my refund cheque and today I called to find out it was never mailed. I should have bought a lottery ticket that day. Theyre apparently mailing it today. . Summary so far: -forgetful -dishonest/unrealistic stories -untrustworthy -unreliable -almost always late -never call back when they promise -messy/disorganized Recommendation: DO NOT USE, or if you MUST use, keep concise documentation of every interaction