Two months and still not completed. Sanding and refinishing of living room, dining room, hall and kitchen. Numerous weeks between first and second coat. Said that he could not get in touch with his staff for a number of weeks and that he did not even know where they were or how else to try to get in touch with them. Left footprints that assured would be fixed.. still not three weeks later. Numerous calls not responded to appointments not kept with no notice. Sever damage to quarter round. ( I asked if it had to be removed and was told no.. they would easily work around) For a small repair I asked if I should pick up the materials and was again told that they could easily get... they arrived with no materials and then came back with pre finished and explained that once the finish was sanded off it would look great. It is not the same type of oak and definitely looks quite different. As they had to sand off the finish it is a slight bit lower than the rest of the floor and a bit noticeable. Continuously states that all will be looked after and nothing happens. Stated that staff got lost and could not find.. we are two ninety degree turns from anyone going north on 404 400 Bayview, Leslie etc etc. Does not know his staff and how to contact. Selected based on the reviews and checked with the reference.. a contractor that I was told they did work for. If had not had to have everything out of our living room, dining room hall and kitchen for the last two months would have rated higher.. but the aggravation and inconvenience factor far outweighs. Regretfully paid the entire amount and should have held back some until second coat applied and job finished. Update.... May 5, 2012 now three weeks have gone by from when they "promised that they would call back and make it right" and nothing. Only calls received were at 1 am... explained that it must have been his new phone that dialed...and one afternoon that when I picked up nothing but voices in the and after a couple of minutes they picked up the phone to dial out and I was on. Embarrassed and said again that they would call back for sure. Nothing, nothing, nothing... I guess I have to write this off to an incredibly bad decision and question some of the other reviews as being legit. I cannot believe that this turned into such a pain and inconvenience and disappointment. If you are even thinking of using do your homework and due diligence and check with a couple of the individuals that have left reviews showing definite concerns.
