Miscommunication with the builder / smartspace and us the customer but all issues have been resolved - they went above and beyond to make correct this mistake. Thank you Geoffrey for all your help.
- Company Response
Hello Josh. Thank you for your review. I truly do appreciate it. I think it's important for everyone to understand that on rare occasions communication breakdowns can occur and that the way they're responded to is the most important detail to consider. In this case I'm very happy that we were able to fix our errors and to regain your trust. Every customer is extremely important to us and we look forward to serving you further in the future. Thank you for the opportunity! - Geoff