Update - also left a google review. They have a stock response apologizing for the situation and to email the manager for immediate resolution. It has been almost 1 month with multiple ignored emails. Their customer service is as bad as their repair service. Do not use this company! Advertised themselves as GE specific repair, but didnt know appropriate error codes or how to run diagnostics. Did basic troubleshooting that I had already done myself. Spent time googling the error code incorrectly. Misdiagnosed the problem as a water pump. They left saying they would get me a quote on replacement parts and I havent heard back from them in over a week. The issue was a water inlet valve that Ive since replaced. They dont return calls after the initial appointment setup. Will be contacting credit card company for a refund as the manager has not returned my call or responded to my email.
- Approximate cost of services:
- $89.00
- Company Response
Dear client!
I'm sorry you had a bad experience with our company and our customer service. That should have never happened and I fully understand how difficult this is for you. We're also awestruck by the circumstances that you describe. We are aware of this and our upper management is investigating. We are deeply worried about the experience you have had with our business. I will try my best to resolve any issues that you may encounter concerning our services. Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved.