Jan in East Toronto

My 8 yr old Miele vacuum was no longer functioning well. Before investing in a new vacuum I decided to try a tune up for it and the powerbrush. I was amazed that the work was completed within 2 days as promised, and there was no charge for delivering it to my home. I believe it's functioning even better than when it was new! The price is reasonable, very professional service, punctual with service and delivery. Thanks to Javid's recommendation to tune up rather than purchase a new vacuum he saved me considerable money. I highly recommend this store and service.

From the first phone call seeking information to completion of work everyone was very professional. Drainworks schedules appointments and makes a confirmation call the evening before work is to begin. Service is explained, questions are answered in detail and a written warranty is provided. Every worker I have encountered either in person or on the phone is professional and responsive to questions. I have used Drainworks several times and continue to be impressed with their attention to leaving the work area spotless.

After the city replaced water mains, sewers, road and sidewalks I obtained quotes for removing the lead pipes and installing copper water service on my property. Drainworks quote was in line with others. The comparison stops there. Drainworks staff came at the promised time for a quote, to complete the work and a follow up inspection. A reminder call the evening before the workers arrived was a pleasant surprise. Drainworks professional staff, 20 year warranty (written), quality of work were excellent. They even covered my basement bookshelves with plastic sheeting! After digging up the lines, they returned my yard to a better condition than they found it. They are definitely professionals. I recommend them to my friends and neighbours.

Saturday night, six days before leaving for vacation - laundry water is backing up in my basement. Everyone, from John Paul who answered the phone, to Armando who supervised the diagnosis and project, to Lou who did the final inspection, and each worker who's name I do not remember, was professional, punctual and respectful. Each person contributed to making a stressful situation less traumatic. The camera inspection and detailed answers to my questions assured me that the work was absolutely necessary. They did their best to minimize damage to my new flagstone sidewalk and totally saved the new steps. They secured plastic and tarps to protect even more areas than concerned me. The did a fantastic clean up! Armando initiated the city grant process. I have recommended them to my friends.