Reviews

10/10

I unfortunately gave Gary a very tight deadline and he came thru. He is the nicest person to ever be in business that I have met. Even tho I am colour blind he selected the material for us and I could't believe it when I got home it was a perfect match. I will be back!!!

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Company Response

Thank you very much Ray!!! I really appreciate the review and can't wait to see you again so we can do another project for you.

10/10

Alex (sales consultant)is a man of his word. Alex is not a BS'er. The two installers arrived on time, explained what they were going to do and how long it should take. Absolutely no unexpected surprises. They protected the floors and the granite countertops. Everything went perfect. Would not hesitate to recommend this company.

1 of 1 people found this review helpful.
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Company Response

Thank you very much for appreciating our products and service.
We always respect our customers and there property.
Thank you very much for your Buisnes.
Brian White
Manager

10/10

Rick phones before coming and like others companies does not keep you waiting all afternoon long. Rick tells you straight up whether the appliance can be repaired or not. In my case I was told what the problem was and allowed to fix it myself without incurring further cost Rick is a great guy....will continue to use his company

1 of 1 people found this review helpful.
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10/10

Norm was my contact and owner of company. He is just a real likeable guy. Very personable and when he says he will be at my house to start the job at 8:oo am. He was there! As he entered with his assistant they were careful not to mark the hardwood floors and cleaned up perfectly when job was finished. Later Norm gave me a follow-up phone call to see if I was happy. Which I was.One year later I decided I wanted a sensor for humidifier placed outside. He came and installed it outside and guess what ...no charge. Same great cleanup. How can you beat a company like this. Young guy starting out and trying to create the best business he can. Mica Energy is great in my eyes.

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1/10

Donna, the owner is a nice lady that stays away from confrontation and sends her staff to sort it out.The assigned staff don't communicate with client.Poor measurements(by them)caused a further 8 week delay.Living out of boxes is not fun.Installer a very nice accomodating man that was hamstrung by poor administration practises.In the end we were satisfied at the look and quality of the cabinets but this company needs to get their act together.

4 of 4 people found this review helpful.
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Company Response

Thank you for the feedback I appreciate it, no-one really likes confrontation, however each employee has a job to to to make sure the client is taken care of. It takes a team of people behind the scenes to order the proper elements for a kitchen, each member of the team has to do their part. Ouch to rate a 1 on this project is a bit harsh. Ratings are done by #1 quality of product received, #2 quality of installation completed, #3 Overall design and look of project met consumers expections, #4 Price for quality delivered, and #5 Did the company take care of any problems if any. I believe as a company we did complete all of the 5 points above. As for the delay in the measurement one of the cabinets that was designed to sit on counter and go to the ceiling was to tall, the designer did not allow for a pine tongue and groove ceiling that was installed by the client, she was unaware that the ceiling was to be installed. Not always everything goes 100% it's to be expected in renovation. At the end of the day, if we completed the job to exceed our customer's expectations then I am a happy business owner, as customer satisfaction is extremely important to me.

10/10

Utilizing a tankless water heater, heating was extended to heat floors. Dan thoughtfully came up with a plan to save me money by allowing and explaining some things I could do myself. His employees phoned before coming.They cleaned up after the job was done.While completing my part of the project I pulled up some of the tubing. I asked Dan about letting me staple it back and he immediately sent one of his crew to staple it for me. This company is great! If you know anything about running a service oriented business with crews of people it is not an easy task.Dan commands perfection and politeness.No hesitation recommending this business.

1 of 1 people found this review helpful.
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