Hiring Trans Moving for my Toronto - NYC relocation was a nightmare from which I am still trying to recover. On top of holding my possessions hostage and extorting me to pay $1,000+ more than agreed upon, I was genuinely afraid for my bodily wellbeing, as the movers came late at night and were making inappropriate comments as well as asking inappropriate questions that made me feel extremely unsafe. I filed a complaint with the Ministry of Consumer Services but they are backlogged so I likely won't see any of my money returned for at least several more months but below is the text of the complaint letter to give further detail on my horrible experience: Dear Yuri [last name ommitted], As indicated in my November 28, 2022 email, the workers that performed the pickup on my moving service in Toronto conducted themselves in a manner that was [ommitted in accordance with review guidelines]. As you are further aware, your workers arrived late on both the pickup and dropoff, and you charged me $1000USD more than the contractually agreed upon "flat rate" of $3000USD. I informed you on November 29, 2022, via telephone that I contacted the Ministry of Government and Consumer Services and they advised that this constitutes a violation of the Consumer Protection Act. I am requesting that Trans Moving Toronto issue an immediate refund of the total $4000USD paid in light of these rights violations. Please respond by end of day this Friday, February 11, 2022 with the full amount sent via e-transfer to this email address. If you fail to take this opportunity to resolve this matter I will be forced to proceed with the complaints process through the Ministry.
- Approximate cost of services:
- $5,000.00
- Company Response
Good afternoon, dear customer. We apologize for inconveniencing you and scaring you. We didn't mean to scare you in any way. The extra $1000.00 did not come from the head—the least you sent to conclude the contract and the actual list differed by two times. No moving company will work for free, just as you will not just send money to someone. You have received a detailed invoice with a complete list of additional items and their cost by the contract terms. Please, there is no need to slander, as this is provable. Things have been delivered to you. What $ 4000 can we talk about? We are sorry that you did not like our service.
Sincerely, the Trans Moving team