Reviews

6/10

I am a little disappointed about their loyalty and customer service. I dealt with Louis and had 3 windows installed by them that we’re supposedly high energy high end windows. The seal broke on one of them after a year and they wouldn’t stand by their product. They would replace the glass because it’s warrantied which costs nothing but wanted to charge me labour to replace the window which would take literally 5 minutes. The window is a small basement window and would be the same price to change if I change a huge bay window. They are supposed to have a 20 year warranty but the labour is only a one year warranty. I referred my mother in law to these guys to replace a storm door and my other family member for a front door who both gave them business. I am disappointed that I did. I also called them for a new backdoor and they tried to charge me 800 dollars more than another company for the exact same door and manufacture. I obviously didn’t go with them. I guess loyalty and customer doesn’t matter to them. A little disappointed...

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Company Response

L,

We pride ourselves on our after sales service and are disheartened that you feel that your loyalty is not important. We have enjoyed many long term relationships with our clients which supports how important they are to us. It appears from your review that you have several points of concern. As your identity or project details are unclear in your review it is very difficult for us to understand the details of your situation. Would you be willing to reach out to us either by email at sales@windowdoorspecialist.com or by phone at 905-770-3719, to allow us the opportunity to hear your concerns in detail and work together toward a more suitable resolution?

We hope to hear from you.

The Window and Doors Team

10/10

I initially found High Efficiency Cooling & Heating on the Carrier website as a certified Carrier dealer. I met with Andrew Bonham their sales person who was fantastic. I had spoken to approximately 5 other companies regarding a new furnace but Andrew was the most responsive and also listened to what I was looking for. He didn't try to up sell me on other things but gave me what I was looking for. He also gave me a very competitive price. The installation went well. I did have a couple of other follow up questions afterwards and Yue in the office and Harry were a pleasure to deal with. Yue was always willing to help. They definitely stand by their product and their service is fantastic. I would definitely recommend them to friends and family.

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Company Response

Hello,

Thank you very much for your review and business.

We will pass your words to Andrew, Yue, and Harry.

10/10

If you want incredible customer service, friendly workers, and amazing results call Vaughan Painting. I initially dealt with Rob the owner who was easy to deal with and was very responsive. Ed who painted our home was a pleasure to deal with. He is very knowledgeable and takes pride in his work. If you want a company that stands by their product then give them a call. We had a couple of things we wanted changed and added and they were very flexible. I would highly recommend them and would deal with them again!!!

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Company Response

Thank you for allowing us to work with you on the transformation of your home.

The Vaughan Painting
Team

10/10

Mark and James were a pleasure to deal with. I have used this company a couple of times and they have done a great job both times. I spoke to Paul on the phone and he set me up with an appointment. Mark and James treated my house like it was their own and were very careful with all their equipment. They did a great job as well. I would definitely deal with again!!! Thanks guys.

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Company Response

Thanks for sharing about your experience with us. Glad you were happy with our work and your decision to have us in for the project. If we can be of any help in the future, please keep us in mind.

10/10

I called Alex on a Saturday morning because I had a pipe that was starting to leak in my basement. I wanted to fix it before it become an issue. He came the same day were as others told me they weren't available until the Monday or Tuesday. He did a great job. Very Professional and Courteous. Took his shoes off at the door and did a clean job. I would recommend and use again.

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Company Response

Thank you for the great review, we are working hard to keep our customer happy providing an excellent service at a reasonable price.
Thank you for choosing Award Plus Plumbing
Alex

10/10

Art was a pleasure to deal with. He is honest and cares about customer service. He responded to my requests quickly and always worked hard to stand by his work. He cleaned, re-sanded, and sealed my Interlock pavers in my backyard which included sealing around my swimming pool. I am very pleased with the service that Art provided as well as the quality of work. I would definitely recommend him.

1 of 1 people found this review helpful.
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Company Response

Thank you! We look forward to doing more work for you in the future.

10/10

Kayland Construction exceeded our expectations and did an incredible job in our basement. From the first time I met Dino I knew I was going to give him my business because of his honesty and his knowledge of the industry. He is a humble business man and goes above and beyond to make his customers happy. I must have met or talked to 10 different basement companies, some of which are the top rated on Homestars, but none of them gave me the comfort that Dino did. Dino and his crew became a part of our family for the 6 weeks he was doing the renovation. His constant follow up, advice, and recommendations made us feel very comfortable with our decision in choosing them. They do the little things right that most people don't notice but make a big difference in your home. I would not hesitate to recommend Kayland to anyone and would not waste my time looking at any other company. I am pretty picky when it comes to things and Kayland blew away my expectations with regards to quality, ability to deliver on time, workmanship, customer service, and price. He treated my home like it was his own. I will definitely use them for other renovation projects in the future and consider him one of the best contractors I have ever worked with...If you are looking to get a Basement done or get any other renovation done do not waste your time with any other company...call Dino at Kayland Construction.

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10/10

If you want incredible customer service, friendly workers, and amazing results call Royal Stone Landscaping & Design. Ken was the best contractor to deal with. He is very knowledgeable on the products and takes pride in his work. I get compliments from all my neighbours on the trees and landscaping that they planted. If you want a company that stands by their product then give Ken a call. We had a couple of things we wanted changed and they came the next day to fix it....I would highly recommend them and would deal with them again!!!

1 of 1 people found this review helpful.
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6/10

I called Tony to come replace some shingles that were broken and fix a leak in my roof. Tony showed up the same day I called him to give me a quote. He booked us in during a very busy time which was very impressive. I didn't expect him to come for at least a couple of weeks. They did a clean job and I was very impressed by their workmanship. I would recommend them...

2 of 2 people found this review helpful.
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Company Response

Dear Customer,

Thank you very so much for kind words! I am so happy to work with you once again! Your business very much appreciated.

Tony

10/10

I have nothing but good things to say about Phantom Screens. We are very happy with our screen door. I installed my screen a while back and it still looks as good as new. The customer service and support afterwards has incredible as well. I definitely recommend their product and would use them again.

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10/10

AquaSpa Pools & Landscaping Design exceeded our expectations and did an incredible job in our backyard. From the first time I met Ken Morgan I knew I was going to give him my business. I must have met or talked to 10 different pool companies, some of which are the top rated on Homestars, but none of them went above and beyond like Ken did. His constant follow up, advice, and recommendations made us feel very comfortable with our decision in choosing them. I would not hesitate to recommend Ken to anyone and would not waste my time looking at any other company. I am pretty picky when it comes to things and Ken blew away our expectations with regards to quality, ability to deliver on time, workmanship, customer service, and price. He treated my home like it was his own. I will definitely use them for other landscaping projects in the future and consider him one of the best contractors I have ever worked with...If you are looking to get a Swimming Pool or get Landscaping done do not waste your time with any other company...call AquaSpa Pools.

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10/10

I called Maple Air because my furnace broke down in the middle of winter. I was desperate becuase of the time of year and used them because they were willing to fix it right away. The starter wasn't igniting on the furnace so it wasn't a big job but they responded immediately and they showed up that evening to fix it. Their reponsiveness, customer skills, and the quality of their work was fantastic. I dealt with Reza who also gave me some other recommendations and did a quick tune up on my furnace. I would use them again and definitely recommend.

1 of 1 people found this review helpful.
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10/10

I used Astonia a few years back to lay flagstone on my front steps and walkway and I am very happy with the job that they did. The quality of their work is second to none. I still receive numerous compliments about how good of a job they did. Recently, I called James to fix some of the morter that had chipped away from the salt in the winter. They responded immediately to fix it. James had sent one of his guys within a couple of days. They definitely stand by their product for 25 years and warranty their work....so even after 9 years of it being installed they responded like I was a brand new customer and fixed the morter and loose stone for free. I definitely recommend them and would use them again for other projects!!!

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Company Response

Thank you very much for the review Larry. We appreciate it .

10/10

I called Chris just before the winter started and he gave me a price over the phone. He told me he could start within a week and he showed up exactly when he said he would. I wanted to get all my windows recaulked because of the terrible drafts that I had through my windows....He was so busy at that time he came to my house and did it on the weekend. He started on the Saturday and removed all the old caulking, sprayed new foam between the windows and re-caulked it. There aren't very many contractors who take as much pride in their work like Chris does....He did an incredible job!!!! I am pretty picky and he exceeded my expectations. My home is warmer, my windows look better, and I am sure I am saving a lot in heating costs....I would highly recommend Bluesky. It was worth every penny that I spent. He did a great job!!!

1 of 1 people found this review helpful.
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10/10

I met Mike and he was very accomodating. I installed my hardwood about 3 months ago. His prices were the best I had gotten. I had called a number of different companies and was looking for a specific Bruce Hardwood which he carried. Reasonable price for a quality floor and expert installation. Mike came over to measure to ensure we ordered the right amount of floor. The installation guys were good although it does cause you to move all your furniture in your home. We're are very happy with the overall experience of purchasing from Expert Flooring in Richmond Hill. Highly recommended.

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10/10

I have nothing but great things to say about Markham Garge Doors. I went their showroom and met them there to get a feel of the products they carry. I liked the Haas Carriage Doors but wanted to see the colours they had. I wanted to deal with someone I could trust and they made me feel very comfortable with their service from the initial meeting....I had one of them come to my house to look at my garage and to give me a price on installation. After getting a good feel of their honesty and their customer service skills I decided to move forward with them. I had met 5 other companies and did not get the same level of service. Not only where they the most competitive when it came to pricing, they threw in upgraded handles for free. I highly recommend this company!!!!

2 of 2 people found this review helpful.
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Company Response

Thanks for the review we appreciate the time you took to write this for us and we thank you for choosing us for your home garage project.

Thanks Again
Chris Dale
Kevin Chappel

10/10

I have nothing but great things to say about Superior Closets. Jospeh came to my home one evening and gave me great ideas on what I should do in my closets so I decided to move forward with him after meeting 5 other companies that I found on homestars. Not only was he the most competitive when it came to pricing the installer that showed up at my home did an incredible and clean job installing 4 closet orgainzers in all our bedrooms which consisted of One walk in and two larger closets in my kids room. I highly recommend this company and will used them again for other stuff.

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