We hired this company based on the fact that they had excellent reviews at this site, but we would advise people to think twice before calling them. We had a problem with our ac unit not working and it took close to 3 weeks before someone returned our call to make an appointment. It took another week to get an appointment, and longer still to get one that was confirmed and kept. Some other problems:
1. The tech Angel seemed very nice and he fixed the wiring on our AC. it was too tight, a problem left by the builder. The ac worked for 2 weeks after Angel fixed it, and we had another storm and it stopped working again. therefore we didn't get a permanent fix. if angel knew that this wasn't going to be a permanent fix, then he should have told us.
2. we called and booked another appt and were told that if the ac was breaking because of an incomplete fix from the company, it would not be charged. they confirmed and broke 2 appointments. then angel called and tried to trouble shoot the ac problem over the fone offering multiple reasons our ac could not be working. obviously we are aware of this but since fixing the wiring fixed the problem...its easy to put 2 and 2 together. if the tech thought the wiring was a possible problem but wasn't sure, he should have let us know that first appointment, and then charged for whatever number of appts to diagnose and fix. he didn't. and then to call your customer and try to advise them on the phone...thats ridiculous.
i am going to call another company to try my luck.