Maurice (Oakville)

Had been putting off a several leaking faucets (both bathrooms) for a few months, as I had found another contractor on Homestars who, although was highly rated, was a bust (and that's being kind). Had a sour taste in my mouth, but figured I'd try it again. Called a few plumbers ahead of these guys - but they didn't really appear keen to make money... Saw Galaxy Plumbing, saw the rating, figured what did I have to lose, and called. Best. Decision. Ever. Rob was quick to pick up, enthusiastic on the call (great energy) and actually listened to my problem. THEN, even though it was a Friday, he actually found someone who could come in and take a look at the issues the SAME DAY (yes, mind blown). Leonard came out, was professional (and wore a mask, so he was safe), looked at my challenges and gave me an opinion - then went ahead and fixed what he could (as a bonus, I had a leaking outdoor tap which he fixed as well). From start to finish these guys were professional, and I wouldn't hesitate in using them again (one never knows when something like plumbing comes up again...ugh...damn water).

After performing some service on my fridge a few years back, we asked for Steve and Linda to come back out as we were experiencing new problems. Please note that these folks are super responsive, super patient (as they worked through the steps to trouble shoot our new issues) and as always, know their stuff (giving us options as to how to tackle things, what the costs would be, alternatives, how long it would take and everything else in between). Highly, highly recommend if you're having issues with your home appliances.

We found Peter from a random search on the web, and invited him to fix chips to our kitchen counter based on the reviews here. Peter was prompt, friendly, happy to answer my questions but most of all, knew his stuff. Chips were repaired perfectly (you can't tell where the repairs were made). Initially I had my doubts as our granite counter is black, and matte finished (i.e. thought his repairs wouldn't match the finish...) - but those doubts were utterly erased once he had finished the first repair. On top of that, he showed me several inexpensive ways to keep my granite looking clean for years to come.

Found Tip Top Trough via Homestars, and am happy I did work with them. Folks on site were cheerful, easy to talk to, polite and did additional work I hadn't even contracted for. Any minor concerns/issues I had were promptly (and professionally) resolved by Myriam over at head office - wouldn't hesitate to work with them again.

Called a few folks (from this list, of course), and ultimately decided to go with Cascade Appliance Service. Steve came out when he said he would (even was able to show up earlier than scheduled), and solved my issue. He knew his stuff, didn't mind me asking a ton of questions, and was able to offer tips and advice on how to maintain everything in good working order.

After moving into an older home, we had noticed water stains and a build-up of efflorescence on our foundation cinder blocks found in the basement crawlspace (at the back of the house). Ignoring the issue, we went ahead and had some landscaping done... Not our brightest move, given that during the heavy rains we had this summer/fall, we noticed that the water staining on the cinder blocks was getting darker (compounding this issue was that we also noticed that on one side of the house the ground was actually above the sill plate i.e. our house has siding and the siding was below grade). As per usual, I came here to see if I could find help. Had 3 quotes; all the quotes provided came from companies that were within the top 15 listed here. City Wide was the ONLY company that showed genuine empathy and an interest to help me solve the problem quickly and efficiently. Casey was the gent who walked me through what would happen, how it would happen and how long. He took the time to explain, diagram and calculate total costs (vs. the other two companies who pretty much showed me their sales mags along with quoting me costs per linear foot). He walked around the house, looked inside the house, and was generally knowledgeable about what to expect. What was truly incredible is that the crew that came out (George was the gent in charge there) hand dug everything, and put it all back together in such a fashion that if I hadn't seen the actually digging taking place, I'd have sworn they hadn't done anything at all. True to their word/contract, these guys go that extra mile - good professionals, great people and the work they accomplished appears to be top notch.

Back in July of this year, we decided that we'd like some work done on our backyard. We had a budget in mind, and proceeded to use Homestars to locate our landscape contractor. Within minutes, we had identified several candidates (that appear both above and below Burl-Oak's listing...), and had set up initial meetings to get quotes. Suffice to say, Burl-Oak was the ONLY one who took our quote and designed something to fit our budget. They sat down and explained what work would be done, how it would be done, and when it would be done by. Louay was both professional and approachable i.e. a nice guy who really, really knows his stuff. The end result was something that looks fantastic, and we're quite happy with. In the end, we had a small budget that Burl-Oak was happy to work with (rather than being condescending like a few of the others on this list), and never made us feel like they needed to finish our job quickly/in a rush in order to land bigger fish. Great work and great people.

I've had the pleasure of using this company for all 3 of the homes I've lived in over a period of 10 years - service has been impeccable every time. Never had any negative issues with their services or techs (who show up on time) and they go out of their way to explain what they're doing, why they do it and how it benefits the homeowner.