David

I've been needing some black-out curtains for my condo bedroom for quite some time. Our bedroom window is a bay window, and to make matters worse, it has an air vent immediately next to it. I imagined that this would be particularly challenging to figure out. I got on HomeStars and had a bad experience with my first contact, so my morale was very low! But then I spoke with Christina from The Drapery Shop and the experience was exactly what I wanted. We chatted over the HomeStars website exchanging information until I got an estimate. We stopped over in-person to have a look at some samples as well. Christina was super friendly, and explained everything to us. And believe me, she had to talk for a long while because I don't know anything about curtains! But she was very patient. Eric came to take measurements and install the curtains and I was really happy with him as well. He was very respectful of our space, he was punctual, and he did a great job. I also need to emphasize that I am the type of person that likes to handle my business through electronic form: Chat and Email primarily. I have no problem meeting in person or talking on the phone, but I am busy and I like the freedom to be able to engage in the conversation when its convenient for me. I felt like the team at The Drapery Shop were fine to communicate with me in any way I liked - and I really really liked that. I highly recommend this team, especially if you are a bit nervous about the whole process.

We were having issues with our balcony door being very hard to open. We were planning to have a get together at our place and people enjoy to hang out on the balcony on warm summer days. I tried to figure the door out myself but I'm definitely not a handy-man! This kind of thing stresses me out. The G&A team was super quick to get in contact with us. I answered some of their questions and they immediately called and got me slotted in for the very next day. I was already starting to feel a lot better. On the day of, Shawn arrived at my apartment and was extremely polite and professional. He had a look at my door and immediately knew what was wrong - one of the wheel assemblies was stuck. He explained the repair process in a way that I could understand and gave me a deal that I was very happy with. He even offered to show me how it was done - and I don't think very many people would do this! It was very clear to me that they were doing their best to get everything working perfectly and I appreciated that. Shawn was in-and-out of my place in less than an hour. I was able to pay him using an email money transfer, which was very convenient for me. Most importantly, the sliding door is now working and I can focus on my party! Thanks a lot!