Fabian came out same day as I placed the call. He was fast and efficient at locating problem and implementing solution. I am thankful for the quick visit and solution.
Thank you Jonathan for such great feedback it's was a pleasure working with you. I'm very passionate about our work and to make our customer very satisfied.
I had Mark in a few years ago to install a furnace. I recently had a home inspection, in preparation for selling the house, which discovered the humidifier was non-operational and the unit had never been grounded properly, causing potential danger of electric shock. I called Mark back in, and paid him to complete the work. No word of apology or acknowledgement from that this work was missed when the unit was originally installed. A couple nights later, on the eve of the open house, I discovered part of the "repaired" humidifier was cracked and had leaked all over the floor. I was up late into the night cleaning the water, installing fans and dehumidifiers, trying to dry it all out. Once the house sold, I told Mark what had happen, and asked him to come back. Instead of taking any responsibility, he defaulted to explaining how this wasn't his fault, and he would have to be paid again to complete the work. I was annoyed, but because I'm busy, I offered to pay him $100 to rectify the situation. He said the cracked part alone costs that amount. I sourced the part online for $6, and will have someone else install it. I do not like working with contractors who won't take responsibility for their work.
There was a furnace installation in 2009. At that time the furnace and humidifier were working properly. We were contacted by the homeowner nine years later with the demand that we install a humidifier at no charge and no money was ever collected by HouseDepot as we did not undertake the project.
If you're looking for small company customization but big company reliability, Mark is your man. The fall after we bought our house, the furnace didn't work. I called several large companies, but they wanted $200+ to even come to the house. I was desperate. A friend recommended Mark. He came, quickly diagnosed the problem, and repaired it for the same price it would have cost the big guys to come out. As the furnace was on its last legs, I had him out a year later to replace the aged thing. Him and his team came in, started and finished the job in the same day. They were respectful, efficient, and good with our yappie dog. He also implemented a cost-effective solution as we weren't getting enough heat to an upstairs bedroom. Mark has always been candid with me regarding costs and issues, which is so important when dealing with a tradesperson. I expect him to be my furnace guy for a long time.
