We needed to replace our old furnace and after numerous phone calls, visits, and quotes, one more confusing and sketchy than the other, we called Northwood. We knew they were in the running from the minute Gary put his bag down and said let me take some measurements....the first company rep to do that. Ours was a complicated install because the furnace is in the middle of the basement and it was a challenge to figure out where place the pipes because space was tight. Gary took the time to explain and make suggestions. The install took about 12 hours; they had to come back to make some adjustments a week later but our furnace room looks like an art installation. This company and its workers clearly take pride in their work. They literally redesigned our furnace room; corrected longstanding problems from previous installations; e.g., putting our humidifier in the right place, putting the proper vent on our water heater, etc. They might cost a little more than the other companies but it is worth it. Given how complicated our install turned out to be and the amount of time it took to make our furnace room look better in terms of form and function, I shudder to think what would have happened if we had gone with a cheaper quote. Thanks to Santos for the pretty design and Jian for the follow-up visit. Thanks Northwood...

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