Reviews

2/10

Good quality windows and door. Very disappointing that the installers left a lot for me to clean up (including broken glass) after installing the windows and worse, when they installed the door, they left me with what they knew was a defective deadbolt that locked me and my family out of the house. I had to call an emergency locksmith and pay over $250 to have the deadbolt replaced, which also ended up scratching my brand new door around the deadbolt. Unfortunately can't recommend this company to anyone, especially since they were aware of what had happened and didn't do anything about it.

Approximate cost of services:
$4,000.00
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Company Response

Hi Paul,
Our installers always clean up after a job is completed, if there was a mess and broken glass we were never informed of this as we would have made our crew deal with it immediately!
We completed your work in two stages first we installed the windows and you were very happy, we even called you for a follow up and you promised to put a positive review which you did not do. We later came to install the door and you still never mentioned any concerns about broken glass or a mess.
As for the lock, You had purchased a defective one both the installer and manager on site recommended you go back to where it was bought and get a new one, however you had insisted it was new and it's good! The lock was adjusted and they got it to work but advised you again that it would be best to replace it as you may have a problem in the future. There was nothing else our guys could have done differently. The guys even told you to purchase a new lock and they will wait for you to install it. You said again "no, this lock is okay", you were fully aware that the lock had issue!
Prior to leaving your house the door and site were inspected and the lock was tested several times and it was working with no issues! Our installers would never leave your home if the lock was not working.
I'm sorry you had to pay for a lock smith had you listened to our installers you would have not had this issue! Please remove you false review!!!

9/10

Fair, very detailed written quote. They stuck to the estimate of when the work would get done. The work itself was excellent, going above and beyond my expectations. Allan was very friendly, professional, courteous and obviously cared about doing the best job possible, including leaving the job site cleaner than he found it. I'd recommend Wilkens to anyone for this kind of work.

Approximate cost of services:
$850.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank You Paul for taking the time to write a review. I will pass on your kind words to Allan. Have a great summer. Maguite Wilkens

10/10

From the ability to request an online quote, the timely response to that request, the fact that they came out on a Sunday for what was something of an emergency repair to the quick and efficient way the job was done, the emailed PDF invoice, the reasonable cost AND the ability to pay that bill online... I can't recommend this company enough. I only wish more were like them. Thanks!

Approximate cost of services:
$120.00
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