I was looking to have a set of wooden stairs covered with carpet. They were in pretty rough shape and very slippery. Following my initial phone call with Mark, who suggested I make a request online, I was contacted very quickly. He was very professional on the phone and in person and was very patient with my inability to make a selection. (He had to come by a second time when I changed my mind.) Appointments were set up for MY convenience and when there was a problem with the differing dye lots on the first lengths of carpet they received, Mark contacted me by phone and was so apologetic as if HE had made the error!!!!! A rush order for a replacement was placed and the appointment rescheduled, and it all worked out great. Mark followed up by phone, email and by letter. This company appreciates your business. A nice surprise to be treated this well. And the fact that it was a small job didn't make a difference. It does to some companies.