Reviews

10/10

We had a problem with water accumulating in the bottom of the freezer drawer in our refrigerator/freezer. It would build up and leak onto the floor. Tried defrosting a couple of times but it kept recurring. I called Joe and explained the problem. He was aware of this problem with freezer drain block in this model and had his own fix- he came prepared with the right equipment and solved the problem. So far, no recurrence, so it looks like problem solved. It was easy to schedule the appointment, Joe arrived promptly and also called ahead to let me know he was on his way. We previously had him fix our old dryer and that is why I asked him back- as also solved that problem a couple of years ago and its still running. Highly recommended.

1 of 1 people found this review helpful.
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Company Response

Thank you for taking the time to write a review for my services which is very much appreciated! Warmest regards.

Joe

10/10

We had a beautiful solid wood door from Amberwood doors installed in 2012 and had had to have them come back and fix the lock-but it had been fine for the last couple of year..... then on the very cold day this week the cylinder seemed to come out with the key and after I pushed it in, we could no longer open the door from inside or out. The first locksmith I called was from Reilly locks- he came late and tried to open the door but after about 5 minutes he said he couldn't do it and would come back the next day and drill out the lock- I was concerned about this so cancelled that one and decided to check on Homestars for a highly rated locksmith and found Locksmith care.... I called and we set up an appointment for next day- my husband waited for him that day- Dmitry arrived punctually (actually was even early)- it was a tricky job but he solved it with no damage to the expensive lock or door- and it now works like a charm... we were so glad to find a professional who does the work himself. This was the kind of job that requires an experienced locksmith- we will use him for all our locksmith needs in future... and in future I'll always check Homestars first!

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Company Response

Thank you so much for that wonderful revew. Yes it was a tricky job and I good challenge. I don't think you gonna have a problem with that lock in the near future.

10/10

Our dryer was making a terrible noise as the drum rolled. We called the appliance guy and explained the noise. He came with the right parts already in his pocket and fixed the problem promptly. He changed both worn wheels on the drum, so as to avoid changing the second one later… noise was gone- what a relief. Would call him again- its a heavy duty dryer and they don't make them like that any more.

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10/10

We needed a new roof on house and garage and new eaves troughs to fix problems with too much water going to one drain. Jason came promptly and gave a quote. We had the work done 3 weeks later. I was impressed that the company has their own staff and doesn't subcontract. A large team of 8 or 9 guys came and did the whole roof in one day. I was very impressed by their professionalism and their thorough cleanup of the site. The roof looks great. They were also very thorough and left my neighbours driveway cleaner than when they came. The eavestroughs were done a couple of days later. Later when it rained hard, we noted a small problem at the front where an overhang hadn't got a trough -a 6 inch gap, it was a problem as water was pooling near the house- as soon as I alerted Jason, it was fixed with an extra piece of eavestrough linked in to the downspout within 2 days of letting him know. All in all a very responsive and professional company. I recommend them highly.

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10/10

We had problems with overflowing Eavestroughs and an ice dam forming in winter where our new addition joined the old house. Mark had a look and suggested installing a wider downspout on our new addition and put screens on top to prevent leaves getting in. He didn't push us to do the main house until we determined how the initial fix worked. The work was very good and improved things, but we still had problems with overflowing eaves troughs on the old part of the house- Mark came to have a look and suggested adding wider eaves troughs and another downspout, but pointed out that our shingles were not in great shape on the south side- we hadn't been able to see this from the ground. As a result we are getting a new roof combined with the new eaves troughs. I think Mark showed great integrity in pointing out that we needed to repair our roof first- if he hadn't mentioned it, we might have repaired the eaves troughs first without redoing the roof, which would not have been the right way to go. I would certainly recommend Ontario Downspout to anyone with Eavestrough issues and will use Mark's service again in the future.

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Company Response

We always do our best to help our customers. . Looking forward to working together again. As always referrals to family and friends is greatly appreciated.

9/10

We had carpets removed from stairs and 3 bedroom second floor of house and had them sanded and finished. The floors were from 1930s and quite stained. They came up amazingly. Heritage moved our furniture out, did a great job on the floor and stairs. We are very happy with the job- they were polite, worked really hard particularly to sand the old stair banister and did the job on time. ALso it was very clean... we didn't have much to clean up at all at the end. Price for everything was very reasonable. I highly recommend Heritage.

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10/10

We had a new front door installed we visited Amberwood and got a tour of their factory and saw their doors We bought a beautiful door and are very happy with it. Installation went smoothly. Except a neighbour came to look after and stepped in the wet caulking which left a dent- Amberwood sent someone to redo it the next week no questions asked. The door was expensive but a very high quality solid wood door and other contractors have since admired the work. Very happy with the purchase and the service.

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Company Response

I am so glad we were able to help out so quick!

Thank you for choosing Amberwood Doors, it was a real pleasure to create your new door system!

Sincerely,
Colin Fraser

10/10

We replaced upper and lower front windows. it all went smoothly and we were pleased with the new look. The new woodwork around the windows was nicely done and both Alex the sales rep and Dennis the installer were very pleasant to deal with.

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Company Response

Tania,
Thank you very much for excellent review. You can enjoy this high quality windows for long time since they're covered by life-time warranty including insulated glass.
Sincerely,
Alex

9/10

We had a blocked floor drain over the holidays. We were a bit dismayed as we'd had drain work done in 2004 by another company. However, the previous job only replaced a bit of clay pipe and now 8 years later we had the adjacent area blocked with tree roots again. What was worse is that it was near our newly renovated basement bathroom that I'd spent alot to have done 2 years ago... so I was pleased that drainworks dug holes on either side of the new bathroom and replaced the clay sewage pipe by tunnelling underneath and not damaging my new bathroom. I found the job expensive, but I have no real comparator as to whether I paid too much, but extrapolating from 8 years ago when i paid 3,000 to another company for a very small segment fixed, I decided the price was fair. We needed to get this done fast, as other renovations had been booked. They worked straight through for 4 days including all day Sat/Sun with a team of 4 and completed the inside work in the first 2 days. They left the work area very clean and did their best to restore our lawn after the outside excavating, so it will look ok until we reseed in spring. All in all they were a polite and efficient and highly professional team and I would use them again.

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Company Response

**Thanks T Watts** We appreciate your review and thank you for taking the time to share this experience here with others. Customer service is top priority at DrainWorks, so it truly is gratifying to know that we were of assistance. It is also rewarding to know that you found our service to be polite, efficient and highly professional. We look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.