In May 2015, Royal Town installed an asphalt driveway between two houses, leading to a flat asphalt pad in the back. The installation was done quickly. Three years later, there are no cracks. As soon as it was installed, I noticed: (1) there were several small visible gaps between the driveway and the wall; (2) the pad did not drain properly - puddles would remain after rain. I reported these to the installer shortly after installation. He returned in the Fall and fixed up a few small things. He did something minor about the gaps, which did not work. And he told me that he would return the following year to take care of the drainage. I never saw him again. Spring 2016 (and every spring since) I found a long series of anthills emerging between my wall and the driveway. Throughout 2016 I made many attempts to get someone to come back. I just kept getting vague assurances that someone would come at some future date. Eventually the installer said he would come at a specific time in December but he did not show up, and did not call. Many months later, he told me that he had popped by a different day but was not able to do much. I was not home to show him where the gaps were and where the puddles were forming. Throughout 2017 I spoke many times to a person at RTC, who kept assuring me that someone would come - but no one did. A few calls in early 2018 had the same affect. The last person I spoke to said “someone will call you on the weekend”. No one did, of course. That was over a month ago. Their driveways come with a two-year guarantee. My experience is that this guarantee is meaningless.
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