We had a similar negative experience as one of the previous write ins. The job went on literally for months, with no end in sight. Numerous promises were made and broken, and we did give them plenty of chances. Once we had professionals come in to confirm for us the extremely poor quality in workmanship and materials, we finally cut the job off. As a result, we lost many months without a kitchen and we lost money, but we are now very happy with our new kitchen put in by a different contractor - considerably higher quality, lower cost, and slightly ahead of deadline.