Reviews

0/10

The worst customer service ever. NO respect for their clients. I cannot believe businesses still run like in 2012. Their goal is to mislead you on the estimate and then charge you more than twice the amount. I have 2 old individual garage doors. The spring of one of them broke. They estimated the fix to be at $200,but when showed up adding another $300 to fix it. I told them i would rather buy a new door instead. The say, sure, but you still have to pay for the Service call. But you didnt do any service. you change your estimate. But i decided to pay the technician as i didn't want to get into an argument with him. he is just following the company policy. I called their head office and explained the situation. I said, had they told me that they cannot price it on the phone and need to come for an estimate which is not free, i would have been ok. Once estimating the charges, i would have said, lets buy new doors as oppose to paying $450 to fix an old door which is not worth it. I would have endup buying 2 doors at $800 each and be ok with it. INSTEAD, they told me that i requested a service call to change a spring. If there is a need for extra parts, they have to charge me. I said, hold on. I am not the expert here. I said, the spring is broken what does it cost to fix it? The answer should have been: We need to come and check it out. To that, they said: Sir, we need to pay for the gas to come. It went forward and backward, until he tried to sell me the doors. I said, I cannot trust you. You mislead me and therefore will not to business with you. I will post online how you do business. He said, ok Sir, thats fine with me. I do not recommend this place at all. I will call another place today and get a better service as anything is a better service than those thief.

Approximate cost of services:
$450.00
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