We had a toilet tank water pipe burst early this spring with water had gone all the way from 2nd floor to basement, It was a disaster at the moment when you looked at in the house. Paul was recommended by Insurance Company. His prompt response on this incident and went thru the fixing scheduled process with us in details and honest on the works needed to be done to restore my house back to “normal”. He was kind and response our concerns, suggestions and issues in a professional manner. We asked for couple changes during the restoration with no extra cost to us. Paul had kept us updated while we were away during the restoration period. Paul also did a good job to coordinate with the Adjuster, in order to speed up the process on the claims and expenses. His staff were nice to deal with to answer all the questions we had. They did a very good job on cleanup process after the restoration was competed. We were pleased with Paul and Sands Restoration and the work that was done, plus reduced our stress during the whole restoration.