Reviews

8/10

I regret ever even hearing about this company! Our sales rep Jonathan convinced us that they were the best in the business and guaranteed the service and the product and sent out someone to do the measurements. Said the installation would be sometime in August 2021. That didn't happen. Then in early September, we got confirmation from Jonathan that our instal would be today, September 18th. Windows and our front door. We had already paid 50% when we committed. I JUST received a call from the installer to advise me that he wasn't coming because the sales guy, Jonathan didn't confirm with him. NOT MY PROBLEM. We have already removed all of our window coverings, moved furniture and we both took Monday off, as Jonathan had said that it would take a day, maybe a day and a half. I even have the blinds guy coming at 4pm on Monday to take measurements and bring samples. And we have to go vote!! Oh and our door isn't ready...Jonathan said that it was. I am F U M I N G !! How unprofessional and disorganized is this company? How do you run a business like this? You cannot disrupt people's lives like this. We can't take another day off work just because you "forgot" to do your job. I want someone from Corporate to contact me and discuss this further. This matter is far from over. ** UPDATE ** We heard back from the area manager and have been dealing with him. He is amazing. Our windows and front door were installed on Monday, September 20th by Avni and his crew. He brought extra guys to get the job done. Unfortunately, our patio door was not in from the supplier and we only had that installed yesterday (November 10th). I do not fault Clera for that, it was a supplier issue. The crew that came on Monday were amazing. They worked hard and got the job done. The quality of the windows and the front door, honestly, was beyond my expectations. My front door is so beautiful. Now with the patio door installed, just in time before the cold weather hits, I am so happy and can relax. The area manager is our savior and would recommend this company solely based on his efforts and willingness to make up for Jonathan's misgivings. The crew was amazing too. I would never deal with that sales rep EVER again, but I would call this company if I ever needed a window replaced.

9 of 9 people found this review helpful.
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Company Response

Dear Anita,
Thank you for choosing Clera windows and doors. Your windows and doors were installed yesterday and as per installer everything went well. Our management will reach out to you to find out if there is any issue. Thanks - Clera Admin