I had Envy Irrigation install and maintain my system for years and had recommended them to numerous people over the years. I sent them an email on June 7/21 requesting a start up appt. and was informed by Marilyn the office manager that they had been re-assessing their service areas and that "it would be best for you to contact another company". I was stunned! I emailed them back stating that they had left in the lurch having to scramble in June to find another sprinkler company, and this is not "customer service". I believe in being loyal to firms that provide good service at a fair price.
- Company Response
This was part of your request on June 7, 2021:
"If your firm no longer services clients in Toronto or if your firm no longer does irrigation work please let me know so I can search for a new firm."
I replied on June 7 that we are no longer providing service in your area (Scarborough)due to the distance from our shop in Uxbridge. I provided a referral to a company who does good work in the city, so I don't feel that you were "left in the lurch".