We hired Waterguard to replace our underground lead waterlines in May, 2021. Prior to this, Vasyl visited our home in Hamilton to discuss the plan which was to be trenchless and gave us an estimate. Shortly into the project, we were informed by the crew that they could not get through the bedrock. As a result the trenchless plan quickly became full trench resulting in an extra day of labour, close to 50% increase in costs and more property disruption. The crew worked diligently to complete the job in a timely manner. They were punctual, organized and careful about cleaning up after the work was completed. We are happy that our new waterlines are lead free and the improved water pressure in our home.