Needed to get a window repair done on my durabuilt windows. Durabuilt charges for service appointments prior to scheduling so. When I asked the guy for a confirmation number since I paid with my CC he said I would get an email to confirm the payment, yet to receive this email, (yes I checked Junk mail). I took a half day off work for a service appointment which they give a FOUR hour window for 8am-12. Waited the duration without anyone calling or showing. Received a call at 12:03 from the service person saying they're running a bit behind schedule as he's stuck doing an estimate. After I told him I won't be able to do the appointment anymore because I have work response was are you able to do it later in the day or get someone else to be at the house (I just lost 4hrs of pay). He then went on to say the office will call me for a rebook. So here's to another half day without pay, thanks durabuilt. This is poor customer service especially when you make your services mandatory pay up front with such a large time frame to wait and yet fail to make that time.
- Approximate cost of services:
- $150.00