Reviews

10/10

The wooden fence gates on my property had broken and I needed to replace them. I went to the showroom and they showed me examples of what they were able to purchase. I made my purchase with a deposit and a promise to deliver and install in 10 days. I received a call within 7 days from the office confirming they had the gates and booking an appointment to come and install the gates. I made the appointment to have them installed two days later. Their installer came right on time. The gates were still in the box with no scratches or dents on them. The two gates were installed by noon and looked really good.

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10/10

I was creating a curtain for my outdoor gazebo and was looking for waterproof fabric. I went to Yvonne's studio and discussed my plans for this curtain. She had some fabric in mind and brought it out. We tested it at the studio and it was waterproof. I explained my plan to create this curtain that could be removed. She provided suggestions and thoughts from her vast experience. I begain making it and had run out of fabric on the Saturday of the July long weekend. I called her up and she invited me down to the studio right away to pick up more fabric. We discussed my progress and she gave me some more pointers. When I was done with the curtain, it hung for the summer blocking out the sun and the rain and worked beautifully for me.

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First Review

0/10

I purchased a leather, lazy boy chair from Bothwell Furniture and asked to have the chair delivered to my home. The chair was delivered out of any type of box or covering to protect the chair. Needless to say there was a big scratch in the leather right down the front of the chair. I called the store and they asked the delivery men to return the chair back to the store. They insisted that one of the warehouse workers could deliver another chair that same day in the back of his pick-up truck. After telling them for 15 minutes that I did not want a chair delivered in the back of a pick-up truck (as I could do that myself with my own pick-up truck), I asked for a brand new chair to be delivered still in the box. They said they could deliver the following week. So I waited. When the second chair arrived, there was no box, just plastic around the chair. I asked if it was a new chair and was assured it was. When I brought the chair into my home, I saw that it was the demo chair from the showroom floor. I knew it was the showroom floor demo because when the owner of the store turned the chair over in the store to explain how the chair is disassembled, there was a "knot" in the wooden cross bar that I saw. And the chair that is now in my home has that same knot in it. I have been so upset with their customer service and un-truth, that I could not even call them back to ask them about it.

1 of 1 people found this review helpful.
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