Roy and his entire team, were professional and attentive from day one. I don't know how I could have had a better experience. Fast service, efficient process, quality product, and very pleasant staff. We even had a wood colour issue, through no fault of Invision Hardwood. It was resolved with efficiency, tact, fairness and professionalism. Five star + for sure!
- Company Response
Thank you for taking the time to share your experience with us and others.
In every project we strive to meet the goals your have recognized in us and for similar reasons we align ourselves with quality well known floor brands to help represent us well.
It was unfortunate that the brand had sent some correctly labeled boxes with the wrong colour inside. With strong effort we pushed to ensure that we could get that new material as quick as possible. That's not ever an easy task especially in Covid environments. They took responsibility and acted fast showing us all what one benefit of dealing with high quality brand name product can offer. True they made the error but they were also there to back it up, unlike most others.
We know how much you love the floor and the process and now awaiting your referrals.
Dov, Roy and the Invision team.