Curt from Toronto

5-Star were very quick to respond, and to schedule the work. The price was the best of the 4 quotes we received, and the quality of the work was good. We will certainly hire them again.

I hired Floorama to install hardwood floors and baseboards in a house I was gutting top to bottom. They did the hardwood floors Mon, Tues, Wed, Thurs. Then, on Thursday afternoon, I got a call at work to say that they were leaving my house unfinished because they couldn't put the baseboards in until the doors were done (doors had no casings/trim at the time). Simon kept explaining to me why the door-trim needed to go on first: I understood it after the first explanaition. What I couldn't understand, and what he never explained to me, is why they never mentioned it on Mon, Tues, Wed, or Thurs morning (or the week before when Simon and I walked through the house to discuss plans....no doors on then either). I could have had someone finish it on the Tues/Wed if they had said something. Then they blamed me for not knowing I had to have the door frames finished (if I was an expert, I wouldn't need to hire you guys!). AND... one of the guys went home with the spare key that all contractors shared, and it didn't get returned for 48 hours!!! By which point 2 other contractors had been locked out for 2 days, and set the whole project back timewise. Did they apologize? No. And, they didn't finish staining the floor boards at the top of the stairs. Simon promised to drop off the stain the next day so I could finish it myself. He didn't. I emailed him a few days later to remind him. He said "I'll drop it off today." That was a week ago, and I have still never received it. And, I have a basement full of baseboards that I will have to install myself. They seemed like nice guys, but in my opinion not very competent, and no care about following up or disrupting other people's work schedule. We had 8 different tradesmen/companies for the reno. 6 out of 8 were good, so we were lucky. Floorama was one of the 2 bad ones. I would randomly call someone from the phone book before calling Floorama again.

Hired installmykitchen (a guy named Jerry) to put in my IKEA kitchen. After the job was done, he added on about $250 in extra costs. I said that I didn't want to pay that, because he couldn't add to the price after the fact: I saw Jerry every day, and if there was any need to add to the cost, he had every opportunity to discuss it. It felt very dishonest to me. After saying I wasn't interested in paying the extra fee, he started shouting and being belligerent. He's a very big guy so I felt very uncomfortable about this. After he finally left my house I thought we were done, but he then sent me a series of rambling, aggressive emails. On top of all that, he took 4 days to install the kitchen, spending just a few hours each day working on it. Every other installer does it in 2 days. I will never hire installmykitchen.com again for any work, and would not wish them upon my worst enemy.

We couldn't get a bin because we have a fire hydrant on our lawn. So, we piled the junk in back as we did a major reno project. We had Got-Junk remove the stuff in 4 different trips (old lath/plaster, wooden frames, concrete, etc). The staff were always friendly and helpful, they give you a max price before starting the job, and they sweep up afterwards. The cost was higher than getting a bin, but reasonable compared to other junk removal companies. And, they give you a 2-hour window for when they will arrive (eg. 1:00-3:00) and then they call you 15 minutes before that to give you a more accurate arrival time! A very nice touch!!

Good selection of tiles: wide range of styles, sizes, prices, materials, etc. Most everything is either in stock, or is available in a day. Service was so-so: hafter deciding what we wanted, it took us an hour (yes, an entire hour) to pay, because there were 2 staff helping customers, and no one at the register. If you are patient (my wife) this isn't such a big deal, but if you are impatient (me) then it's frustrating. But, the tile selection was good and that's the most important thing.

We gutted a semi-detached, and needed to drywall the entire main floor and second floor, walls and ceilings. Rob's team had the entire place drywalled in 2 days, and had his mudder/taper come in at night. They finished the entire house in a week, and the work was excellent. It's an old house, so there were some tricky bits to work around, and some plaster walls to skim, as well as plumbers to work around, so that was an unbelievable timeline. Rob and his crew are very nice guys, very pleasant to work with, very honest and straightforward. In a few months we want to drywall the basement, and we'll be calling Rob.

George was friendly, courteous and helpful. He responded to emails quickly, arrived exactly on time, was flexible with scheduling, and when he found something extra that wasn't in his original quote, he was able to do it without going above the original quote. Excellent work, a very fair price, and very friendly service.