We wanted to replace our 25 year old furnace and install A/C, and replace the water heater. Our townhouse is a unique design with 4 levels and a lot of strange angles. Plus the utility room is a large cubbyhole in our garage. So lots of complex challenges. We arranged quotes from 4 different HVAC providers, all who were well established in the city and had good google reviews. The other companies we talked to, really fell very short when compared to Family Furnace, right from the start. Dave from Family Furnace spent a couple of hours on the first meeting, getting an understanding of the complex layout of our place plus lea rning where our heating/cooling issues were. Dave then then followed up with me a few times to ask more questions, to really ensure he had all the kinks worked out and there would be no surprises when the crew showed up. His professionalism and work ethic was really outstanding. After some discussions about options, their final quote for the work was about midrange of the other quotes. Dave ensured I knew exactly what to expect and how they were planning to do the work. And he was at our place when the install crew arrived to make sure they clearly understood the plan and the details of the complex job. Then Rory and his great crew completed the installation efficiently and professionally, and made sure we were satisfied with the outcome. Rory kept us informed every step of the way, and all worked out exactly as promised. Thanks so much to Furnace Family. We highly recommend their services.
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Thanks for the great review and your time to detail the experience glad we could help