I moved into a new development. The company came and planted 2 trees. 1 died and have spent 10 months trying to resolve the issue. However nobody calls me back and nobody is ever in the office. When I ask the receptionest if "person" is available she just says hold on a moment and transfers to their voice mail, zero customer service. I have reached the point where if I don't get a hold of anyone in the next month, I will uproot the tree, drop it off at their office and plant a tree of my own so I can have one for this summer rather then a dead one and send them a bill.
- Approximate cost of services:
- $200.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
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