We purchased our hot tub here figuring many years of service behind them. Our tub was delivered, the guys were great. Then we waited for the service person to come out, explain chemicals and install the rail and cover lifter. Over a week and still waiting. The service department called and when I said we needed a weekend appointment she said she would call back. Nothing. Called Geoff our sales man and he had her call me again. She acted like we had never spoke. I said we needed a weekend, our hot tub is cloudy and we can't use it. The manager Phil is supposed to come today and was supposed to call last night. No call, still waiting. Geoff goes above and beyond but is supported by no one. I would not recommend unless you are looking for a lawn decoration

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